InvoiceCloud, Inc.

Customer Success Manager

InvoiceCloud, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $95,000 per year

About the role

  • Build strong, strategic partnerships with a defined group of clients
  • Guide day-to-day engagement and strengthen retention
  • Influence digital adoption programs and identify opportunities for product expansion
  • Execute strategies that increase digital payment adoption and improve customer experience
  • Investigate client challenges and collaborate across teams to resolve issues effectively
  • Manage the full lifecycle of client engagement and maintain strong focus on achieving performance targets

Requirements

  • Strong relationship management experience with a track record of driving retention and growth
  • Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
  • Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
  • Excellent verbal, written, presentation, and interpersonal communication skills
  • Customer-driven and results-oriented, with the ability to influence decision-making
  • Strong organizational, planning, and time-management skills
  • Experience working independently and managing multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office tools and Salesforce
Benefits
  • Medical, dental, vision, life & disability insurance
  • 401(k) plan with company match
  • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
  • Mental health resources
  • Paid parental leave & Backup Care
  • Tuition reimbursement
  • Employee Resource Groups (ERGs)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
relationship managementdigital payment adoptionclient engagementelectronic billingmerchant servicesSaaS platforms
Soft Skills
communication skillscustomer-drivenresults-orientedorganizational skillsplanning skillstime-management skillsinfluencing skills