Invoca

Customer Success Manager

• Own and manage a portfolio of customers, understanding their business goals, challenges, and opportunities to drive engagement and success
• Develop and execute strategic account plans to maximize adoption, retention, and expansion
• Leverage human and digital touchpoints to guide customers throughout their lifecycle and manage $3-5M in revenue
• Employ data-driven insights, customer health indicators, and automation tools (e.g., Gainsight, Salesforce) to deliver personalized, proactive engagement
• Act as a strategic consultant, providing best practices and tailored solutions
• Lead customer training, business reviews, and enablement sessions via email, calls, and meetings
• Proactively identify risks and opportunities and coordinate with Sales, Product, Marketing, and Support
• Advocate for customers internally to influence product development and innovation
• Foster long-term relationships to ensure high satisfaction, advocacy, and loyalty
• Report to the Director of Customer Success and collaborate cross-functionally to deliver customer outcomes

Security Engineer

• Architect and secure the infrastructure and applications that power Invoca’s SaaS platform, ensuring robustness, scalability, and resilience.
• Embed security throughout the SDLC, driving secure architecture, coding, and deployment practices and adoption of scalable, testable, observable security controls.
• Guide teams through identifying, evaluating, and solving risk-based, high-impact security challenges; break down large initiatives into achievable outcomes.
• Take ownership of department-level projects, prioritize security work, and deliver solutions balancing risk reduction with business value.
• Mentor and coach other engineers; share security engineering expertise and grow the next generation of security leaders.
• Contribute to incident response, vulnerability management, and defensive strategies to detect, respond to, and learn from security events.
• Report to the Manager of Security and collaborate cross-functionally with product and engineering teams.

Staff Information Security Engineer

Account Manager

• About Invoca: Invoca leads the revenue execution platform market by using AI to link online marketing with offline sales teams and optimize every stage of the buying journey. With over 300 employees, 2,000+ customers, and $100 million in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184 million from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
• About the Team: The Account Management team at Invoca is a revenue-driving force focused on growing and expanding strategic customer relationships. We are a dynamic, results-oriented group responsible for managing a book of business, hitting quota, and identifying new opportunities for growth within our existing customer base.
• About the Role: Responsible for executing on retention and expansion goals, the Senior Account Manager ensures Invoca is aligned with the customers' needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. In this position, you will be expected to craft and execute strategic account plans, support customer relationships, and demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.
• You Will: Drive Account Success; Strategic Account Planning; Customer Relationship Management; Proactive Engagement; Software Demonstrations; Value Proposition Communication; Forecasting and Reporting; Cross-Functional Collaboration; Negotiation and Closure.
• You Have: Experience; Industry Knowledge; Technical Proficiency; Communication Skills; Negotiation Skills.
• Nice to Haves: Marketing Tech Experience; Vertical Experience.
• Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Flexible Time Off; Paid Holidays; Health Benefits; Fertility assistance; Retirement; Stock Options; Mental Health Program; Paid Family Leave; Paid Medical Leave; InVacation; Wellness Subsidy; Position Base Range - $94,500 to $114,000 Salary Range / plus commission potential.
• DEI Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.
• LI-Remote