AI Analyst
Invoca
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $94,000 - $134,000 per year
Job Level
Mid-LevelSenior
About the role
- Engage directly with GTM, Sales Engineering, and Customer Success teams to uncover high-value customer problems.
- Investigate call transcripts, user interactions, and system behavior logs to surface automation opportunities.
- Collaborate with Product and Engineering to define and scope early-stage agentic solutions.
- Track and interpret key metrics—such as task completion rates and customer feedback—to assess agent efficacy.
- Partner with engineering and ML teams to optimize agent behaviors and improve prompt engineering.
- Systematically uncover and document edge cases, unintended behaviors, and regression risks.
- Own the creation and maintenance of internal documentation for agent designs and expected behaviors.
- Support Product Marketing and Enablement by developing clear collateral and training on agentic AI features.
Requirements
- 3+ years of experience in product, analytics, or technical customer-facing roles within SaaS or enterprise software.
- Familiarity with LLMs, prompt design, or AI orchestration frameworks (e.g., LangChain, LangGraph) is a strong plus.
- Demonstrated ability to work independently on medium-scope initiatives and balance tradeoffs.
- Skilled at breaking down ambiguous problems, gathering data, and proposing thoughtful, data-driven solutions.
- Strong communicator who can adjust messaging across technical and non-technical stakeholders.
- Highly collaborative and comfortable working across engineering, GTM, and design partners.
Benefits
- Flexible Time Off – We encourage a healthy work-life balance.
- Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break.
- Health Benefits – Our healthcare program includes medical, dental, and vision coverage.
- Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock Options – All employees are invited to share in Invoca’s success through stock options.
- Mental Health Program – Well-being support on a broad range of issues is available.
- Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding and family care.
- Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
- InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships and fitness classes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analyticsprompt designAI orchestration frameworksLangChainLangGraphdata-driven solutionstask completion ratescustomer feedbackagent efficacyedge case documentation
Soft skills
strong communicatorcollaborativeproblem-solvingindependent workbalancing tradeoffsgathering datathoughtful solutionsadjusting messagingworking across teamsmedium-scope initiatives