Partner Success Manager

InVision Communications

Partner Success Manager guiding enterprise customers through onboarding, adoption, renewals, and growth. Supporting Convo Communications’ accessible language-access services for Deaf and hearing communities.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on building trusted relationships, driving product adoption, and managing B2B customer relationships. Proficient in conducting QBRs and utilizing CRM tools to enhance customer engagement and retention.

Highest-signal resume keywords

Customer Success ManagementB2B Relationship ManagementSalesforce CRM ExperienceQuarterly Business Reviews (QBRs)American Sign Language Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingProduct TrainingAccount Health MonitoringRenewal StrategiesData AnalysisPresentation SkillsTraining Workshop FacilitationUtilization Metrics TrackingCross-Sell and Upsell StrategiesAccessibility Practices Knowledge

Soft Skills

Interpersonal SkillsRelationship BuildingOrganizational SkillsInitiativeAccountability

Tools & Technologies

SalesforceHubSpotCRM Software

Industry Keywords

B2BSaaSTelecommunicationsAccessibilityLanguage AccessCustomer RetentionEnterprise Accounts

About the role

Key responsibilities & impact

Lead customer onboarding by developing implementation plans, coordinating internal teams, delivering product training, and providing tools and resources
Ensure a seamless transition from the Account Executive after contract execution
Drive product adoption and partner engagement
Serve as the primary point of contact for assigned enterprise partners
Build trusted relationships and proactively support evolving business needs
Conduct Quarterly Business Reviews covering utilization, outcomes, adoption, performance, and opportunities
Coordinate with Sales, Support, Product, and internal teams to resolve concerns
Gather customer feedback and communicate insights for continuous improvement
Monitor account health, identify risks, advocate for customer needs, and improve adoption and retention
Lead renewal strategies and partner with the Account Executive on expansion, cross-sell, and upsell opportunities
Demonstrate business value and help partners achieve accessibility and communication objectives
Maintain accurate CRM records, onboarding milestones, communications, health metrics, and opportunities
Maintain current knowledge of products, services, features, pricing, and customer resources
Collaborate with leadership to improve customer success processes and business results

Requirements

What you’ll need

3+ years of professional experience in Customer Success, Partner Success, Account Management, Enterprise Account Management, or a related customer-facing role
Experience managing B2B customer relationships throughout the post-sale lifecycle
Ability to build trusted customer relationships and support long-term account success
Experience conducting customer meetings, presentations, product demonstrations, onboarding sessions, or training workshops
Strong verbal, written, interpersonal, presentation, and relationship-building skills
Ability to understand customer business objectives and communicate product and service value
Experience using Salesforce, HubSpot, or a similar CRM
Strong organizational skills and ability to manage multiple accounts, priorities, and deadlines
Ability to work independently, exercise initiative, and maintain accountability
Ability to collaborate with cross-functional teams in a remote, fast-moving environment
Ability to handle customer, contractual, financial, and organizational information confidentially and professionally
Fluency in American Sign Language and lived, professional, or community experience within the Deaf and/or hard of hearing community
Experience supporting enterprise or strategic customer accounts preferred
Experience in B2B, SaaS, technology, telecommunications, accessibility, language access, or service-based environments preferred
Experience conducting QBRs or executive business reviews preferred
Experience supporting retention, renewals, and expansion preferred
Knowledge of accessibility practices and Deaf and hard-of-hearing communication needs preferred
Ability to work independently with ownership, accountability, and sound judgment
Ability to travel periodically
Valid passport for travel
Ability to work a flexible schedule when required
Ability to represent Convo professionally and promote accessible communication, diversity, equity, inclusion, and accessibility

Benefits

Comp & perks

Commission in addition to the $65,000–$70,000 USD pay range
Continuous learning and professional development
Opportunities to expand skills
Flexible schedule when business needs require
Periodic travel for customer meetings, conferences, training, and industry events