InVision Communications

Customer Success Manager

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Maintain documentation in system databases.
• Recommend potential products or services.
• Maintain a high level of professionalism and work to establish a positive rapport with every caller.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Support Alpha/Beta program by collecting, reproducing, and organizing feedback from testers.
• Assist with events, product installations, and on-site troubleshooting as needed.
• Aid in product design and product development.
• Assist with special projects as assigned.

Consumer Success Manager

Account Manager

• Lead Convo’s global Access and partner sales function, driving adoption of our ecosystem across markets.
• Provide tactical leadership for Convo’s Access and partner sales function globally.
• Manage and develop country-level Access Directors/Leads, ensuring alignment with global strategy and local execution.
• Drive large global opportunities personally — identifying, securing, and expanding partnerships that anchor Access internationally.
• Build strong working relationships with the COO, Group Strategy, and country GMs to ensure Access delivery is seamless.
• Create frameworks, toolkits, and messaging that enable consistent partner engagement across all countries. (Including and not limited to pricing ands our tender process.)
• Monitor performance against global KPIs, reporting regularly to the COO and leadership team.

Global Head of Access and Partnerships

• Provide tactical leadership for Convo’s Access and partner sales function globally.
• Manage and develop country-level Access Directors/Leads, ensuring alignment with global strategy and local execution.
• Drive large global opportunities personally — identifying, securing, and expanding partnerships that anchor Access internationally.
• Build strong working relationships with the COO, Group Strategy, and country GMs to ensure Access delivery is seamless.
• Create frameworks, toolkits, and messaging that enable consistent partner engagement across all countries. (Including and not limited to pricing ands our tender process.)
• Monitor performance against global KPIs, reporting regularly to the COO and leadership team.

• Lead Convo’s global Access and partner sales function, driving adoption of our ecosystem across markets.
• This role combines tactical leadership of the global team with hands-on responsibility for pursuing large-scale opportunities, shaping how partners engage with Convo worldwide.
• Provide tactical leadership for Convo’s Access and partner sales function globally.
• Manage and develop country-level Access Directors/Leads, ensuring alignment with global strategy and local execution.
• Drive large global opportunities personally — identifying, securing, and expanding partnerships that anchor Access internationally.
• Build strong working relationships with the COO, Group Strategy, and country GMs to ensure Access delivery is seamless.
• Create frameworks, toolkits, and messaging that enable consistent partner engagement across all countries. (Including and not limited to pricing ands our tender process.)
• Monitor performance against global KPIs, reporting regularly to the COO and leadership team.

Global Head, Access and Partnerships

Translator

• Provide interpreting services to our diverse customer base
• Demonstrate strict adherence to industry-wide and professional ethics at all times
• Maintain the confidentiality of information exchanged in an interpreting situation
• Observe Convo's internal policies and procedures at all times
• Contribute to the development and high morale of the company
• Maintain a friendly, professional appearance following internal guidelines
• Demonstrate a continuous commitment to professionalism, punctuality, and reliability
• Set up and use computer technology efficiently to communicate with team members as well as provide facilitation of video conference interpreting
• Provide ASL/English interpretation services professionally and competently within a variety of settings including Video Relay Services, Interpreter On-Demand Services, Planned services (conferences and VRI), Onsite meetings (when applicable)
• Teaming with other interpreters and handling a wide range of topics including business, education, medical, marketing, technology

Consumer Success Manager

Global Head of Access and Partnerships

Global Head of Access and Partnerships

Global Head, Access and Partnerships

Video Interpreter