Systems Support Analyst

Invictus Capital Partners

Systems Support Analyst providing application support and troubleshooting at Verus Mortgage Capital. Ensuring stable access to business applications in a fast-paced development environment.

Posted 7/31/2026full-timeBloomington • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support and configuration, with a strong focus on troubleshooting, documentation, and user communication. Proficient in relational databases and mortgage industry practices, ensuring effective collaboration and problem-solving across technical and non-technical users.

Highest-signal resume keywords

Application SupportMortgage Industry ExperienceRelational Database ProficiencyITIL Best PracticesComplex Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLVBAMicrosoft ExcelT-SQLMicrosoft Office SuiteAd-Hoc QueriesCustom ReportingTicket-Tracking SoftwareProgrammingDocumentation

Soft Skills

Excellent CommunicationTeam CollaborationAttention to DetailAnalytical ThinkingIndependent Judgment

Tools & Technologies

ServiceNowJiraSharePointAdobe

Industry Keywords

Mortgage OriginationMortgage AcquisitionSecuritization PracticesInformation TechnologyBusiness Requirements

Tech Stack

Tools & technologies

ServiceNowSQLVBA

About the role

Key responsibilities & impact

Provide application configuration and support for internal system users.
Troubleshoot issues and communicate with users and support team through resolution.
Monitor application health and performance. Proactively escalate issues and potential issues to minimize disruption to users.
Work within different Databases for each supported application.
Prioritize and balance tasks across multiple applications.
Create knowledge base documentation for End User Support.
Participate in the documentation of business requirements, communication of issues and potential solutions to software vendors, in coordination with Product Owners.
Interact effectively with both technical and non-technical users.

Requirements

What you’ll need

Bachelor’s Degree or 5 + years of relevant experience.
High school diploma or equivalent required.
2 - 4 years of experience supporting Mortgage Origination and Acquisition systems OR 2 - 4 years of experience in the Mortgage Industry.
1 – 2 years of experience in multiple areas of information technology required including computer programming, or management information systems.
Experience with ITIL and best practices.
Ability to work collaboratively in a team environment and to manage multiple time-sensitive responsibilities and requests with minimal supervision.
Excellent written and verbal communication skills. Must be able to collaborate with all users across the Enterprise and render clearly written, accurate instructions.
Complex problem-solving capabilities. Robust critical and analytical thinking skills with strong attention to detail. Ability to exercise independent judgment in interpreting issues and identifying solutions.
Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint), Adobe
Intermediate to advanced experience with using Microsoft Excel formulas, functions and pivot tables and VLOOKUP’s. SharePoint experience a plus.
**Preferred:**
Knowledge of or experience with ticket-tracking collaboration software (such as ServiceNow, Jira or similar).
Understanding mortgage banking and securitization practices and/or data is a strong plus.
Ability to understand systems and become a subject matter expert of applications.
Experience with relational databases (e.g. SQL Server, including use of T-SQL), including writing ad-hoc queries and building out custom reporting in SQL. Proven proficiency and comfort with coding in various languages (e.g. most commonly: SQL, and VBA. Knowledge of other programming languages is a plus).

Benefits

Comp & perks

Competitive compensation package, including base salary and performance-based bonus opportunities
401(k) plan with 100% company match up to 4%
Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
Generous paid time off: 20 days PTO, company holidays, and sick time
Paid parental leave
Company-paid life insurance and disability coverage
Employee Assistance Program (EAP): mental health, financial, and wellness support
Professional development: tuition reimbursement and growth opportunities
Commuter and transit benefits