Senior Business Analyst – Product Analyst, ServiceNow Platform

Invictus Capital Partners

Business Analyst collaborating with stakeholders to implement ServiceNow solutions at Verus Mortgage Capital. Requires strong analytical skills and experience in Agile environments.

Posted 4/23/2026full-timeBloomington • Minnesota • 🇺🇸 United StatesSenior💰 $125,000 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

AzureITSMServiceNow

About the role

Key responsibilities & impact

Lead structured discovery efforts with business partners, stakeholders, and end users to identify true business needs, pain points, and desired outcomes
Facilitate workshops, interviews, and working sessions that drive alignment, clarity, and prioritization
Serve as the primary owner of requirements elicitation and validation across initiatives
Challenge assumptions and guide stakeholders toward scalable, platform-aligned solutions with a configuration-first mindset
Partner closely with the Product Owner (who serves as the Scrum leader and owns the backlog) to define, refine, and prioritize work
Own the development of high-quality user stories, epics, and acceptance criteria that are clear, testable, and aligned to business objectives
Translate complex business processes into structured, developer-ready requirements tailored to ServiceNow capabilities
Actively participate in backlog grooming and sprint planning, ensuring stories are ready for development
Drive requirements aligned to key ServiceNow modules, including ITSM, CSM/SOM, and App Engine/App Builder
Collaborate with ServiceNow developers to ensure requirements are feasible, efficient, and aligned to platform best practices
Serve as the connective layer between business intent and technical delivery
Provide ongoing clarification and support to developers throughout the sprint lifecycle
Identify gaps, dependencies, and risks early, and proactively address them
Ensure delivered solutions meet acceptance criteria and business expectations
Operate within an Agile framework, supporting 2-week sprint cycles and standard Scrum ceremonies
Utilize Azure DevOps to manage user stories, backlog items, and delivery tracking
Establish and uphold standards for requirements quality, documentation, and traceability
Contribute to continuous improvement of discovery, intake, and delivery processes within the PMO

Requirements

What you’ll need

5+ years of experience in Business Analysis, Product Analysis, or similar roles in a technology delivery environment
Demonstrated experience supporting ServiceNow implementations or custom application development on the platform
Familiarity with core ServiceNow modules such as ITSM, CSM/SOM, and App Engine/App Builder
Strong experience working in Agile environments, including backlog management, sprint planning, and story writing
Proven ability to lead discovery efforts and influence stakeholders across business and technology teams
Experience using Azure DevOps (or similar tools) for backlog and work item management
Excellent facilitation, communication, and critical thinking skills

Benefits

Comp & perks

Competitive compensation package, including base salary and performance-based bonus opportunities
401(k) plan with 100% company match up to 4%
Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
Generous paid time off: 20 days PTO, company holidays, and sick time
Paid parental leave
Company-paid life insurance and disability coverage
Employee Assistance Program (EAP): mental health, financial, and wellness support
Professional development: tuition reimbursement and growth opportunities
Commuter and transit benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business AnalysisProduct AnalysisRequirements ElicitationUser StoriesAcceptance CriteriaServiceNowAgileBacklog ManagementSprint PlanningCritical Thinking

Soft Skills

FacilitationCommunicationLeadershipCollaborationProblem SolvingInfluencingOrganizationalClarityPrioritizationContinuous Improvement