Customer Success Manager – Self Service

Invicti

Customer Success Manager focusing on renewals and upsell opportunities at Invicti Security. Building customer relationships and maintaining high retention rates while adapting to departmental priorities.

Posted 5/14/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Booking renewals (primarily multi-year renewals) while maintaining aggressive gross revenue retention and expansion targets within the Self Service customer segment
Creating upsell pipeline and closing upsell opportunities with your assigned accounts
Driving resolution of escalated account issues in coordination with other departments
Exceeding customer retention goals and maintaining high retention rates
Managing contract-related inquiries, questions, and issues from partners/other departments
Professionally managing and expanding customer relationships with a portfolio of assigned accounts
Taking on evolving duties and special projects that align with the shifting priorities of the Customer Success Department

Requirements

What you’ll need

Experience in sales, account management, or customer success
1-2 years of experience negotiating customer contracts
Proficiency with Google Office Suite (Gmail, Sheets, etc.)
Exceptional Organizational Skills
Solid Time Management Fundamentals
Strong Negotiation Capabilities
An innate ability to build relationships
Eagerness to learn Web Application Security Scanning
Ability to quickly adapt to new work processes

Benefits

Comp & perks

Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave: 16 week paid leave for birthing parent recovery, 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
Hybrid: 3 times a week from our Austin office, hybrid/home schedule
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

negotiating customer contractsWeb Application Security Scanning

Soft Skills

organizational skillstime managementnegotiation capabilitiesrelationship buildingadaptability