Technical Support Engineer

Invicti

Technical Support Engineer providing enterprise-level technical assistance and solutions for Invicti’s customers. Ensuring effective resolution of customer issues and contributing to customer satisfaction.

Posted 5/2/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

DockerJavaScriptKubernetesLinuxTCP/IP

About the role

Key responsibilities & impact

**What You'll Be Doing**
- Providing high-quality technical support to Invicti’s enterprise customers.
- Delivering technical solutions to both technical and non-technical end-users via zoom, our support system, and other channels as needed.
- Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions.
- Remotely connecting to customers’ installations to troubleshoot technical difficulties.
- Evaluating deeper insights into the challenges faced by customers by reviewing product log files.
- Escalating unresolved support tickets to tier 2 support.
- Providing prompt and accurate feedback to customers.
- Ensuring proper documentation and resolution of all technical inquiries.
- Collaborating with the Invicti sales team, resellers, and distributors with technical queries.
- Proposing new technical content to be shared within Invicti’s social media articles, blog postings, and other means of communication with our customer base.

Requirements

What you’ll need

**What You'll Need:**
- U.S. citizenship is required for this role due to contractual obligations associated with supporting U.S. government clients
- 2 to 4 years of proven working experience in enterprise technical support or application support
- Excellent interpersonal skills
- Detailed understanding of HTTP, TCP/IP, networking fundamentals, and browser–server communication
- Basic understanding of Kubernetes concepts: Pods, Services, Ingress
- Solid written and verbal communication skills in English
- Familiarity with network tools such as Fiddler and Wireshark
- Understanding of basic web development, HTML, JS and CSS
- Understanding how common web vulnerabilities (XSS, SQLi, authentication issues) manifest in real-world web applications
- Experience with operating systems Windows and Linux
- Fundamental knowledge of Docker

Benefits

Comp & perks

**Why Invicti:**
Your Health & Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave: 16 weeks paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
We Value Adult/Life Balance:
Hybrid Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice
We Value You:
Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
*At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our in*dustry.

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Hard Skills & Tools

technical supportapplication supportHTTPTCP/IPnetworking fundamentalsKubernetesweb developmentHTMLJavaScriptCSS

Soft Skills

interpersonal skillscommunication skillsproblem-solvingcollaborationcustomer service