Invicti

Enterprise Customer Success Manager – Federal

Invicti

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
  • Acting as the voice of the customer
  • Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
  • Retaining long-term partnerships by independently renewing and expanding successful customers
  • Dominating quarterly metrics concerning customer retention, price increase, and upselling
  • Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conducting Quarterly Business Reviews in order to drive positive customer outcomes
  • Independent analysis of data in order to discover insights that drive recommendations for clients
  • Tracking accounts to identify churn risks and working proactively to mitigate such risks

Requirements

  • A minimum of 2-3 years of experience within a Customer Success, Account Management, or SaaS Sales role
  • 2-3 years of experience working with the US Federal Government
  • Experience building relationships with clients
  • Familiarity with managing customer renewals and upsells
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
  • Willingness to travel to customer locations
Benefits
  • Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
  • Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
  • Parental Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
  • 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
  • Hybrid Working: If you are local to one of our office locations, you can work a hybrid office/home schedule
  • Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
  • Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
  • Volunteerism Time Off: 5 days of paid time off each year to participate in the volunteer activities of your choice
  • Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaS SalesData AnalysisCustomer RenewalsUpsellingQuarterly Business ReviewsCustomer AdoptionBest Practices Development
Soft Skills
Relationship BuildingPresentation SkillsMeeting FacilitationWritten CommunicationTime ManagementOrganizational SkillsProactive Problem SolvingDynamic Work Environment Adaptability