Invicti

Enterprise Customer Success Manager – Federal

Invicti

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • Washington • United States

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About the role

  • **What You’ll Be Doing:**
  • - Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
  • - Acting as the voice of the customer
  • - Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
  • - Retaining long-term partnerships by independently renewing and expanding successful customers
  • - Dominating quarterly metrics concerning customer retention, price increase, and upselling
  • - Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • - Conducting Quarterly Business Reviews in order to drive positive customer outcomes
  • - Independent analysis of data in order to discover insights that drive recommendations for clients
  • - Tracking accounts to identify churn risks and working proactively to mitigate such risks

Requirements

  • **What You'll Need:**
  • - A minimum of 2-3 years of experience within a Customer Success, Account Management, or SaaS Sales role
  • - 2-3 years of experience working with the US Federal Government
  • - Experience building relationships with clients
  • - Familiarity with managing customer renewals and upsells
  • - Strong presentation, meeting facilitation, and written communication skills
  • - Excellent time management and organizational skills with the ability to track numerous details
  • - Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
  • - Willingness to travel to customer locations
Benefits
  • **Why Invicti:**
  • **Your Health & Wellness Matters:**
  • *Health Insurance:* Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
  • *Employee Assistance Program:* Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
  • *Parental Leave: 1*6 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
  • *401(k) Savings Plan: *50% up to 6% company match with 100% annual cliff vesting
  • **We Value Adult/Life Balance:**
  • *Hybrid or Remote Working: *If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered
  • *Discretionary Time Off: *Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
  • *Quarterly Thrive-Wellness Days: *One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
  • *Volunteerism Time Off :* 5 days of paid time off each year to participate in the volunteer activities of your choice
  • *Paid Birthday Off: *Take your birthday off to celebrate you!
  • **We Value You:**
  • Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
  • *"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaS SalesData AnalysisCustomer RenewalsUpsellingQuarterly Business ReviewsCustomer TrainingBest Practices Development
Soft Skills
Relationship BuildingCommunicationPresentationMeeting FacilitationTime ManagementOrganizational SkillsProactive Problem SolvingDynamic Work Environment Adaptability