Customer Service Specialist

INVICTA SOFTWARE

Customer Service Specialist supporting Invicta Software customers through phone, email, and chat. Troubleshooting software issues, documenting resolutions, and improving user experience remotely.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $51,600 - $62,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on diagnosing and troubleshooting software issues while maintaining detailed documentation. Proficient in CRM software and Microsoft Office Suite, with the ability to manage multiple tasks effectively in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCRM Software ProficiencyStrong Communication SkillsProblem-Solving MindsetAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesDocumenting Customer InteractionsManaging Multiple TasksProduct KnowledgeUser Experience Improvement

Soft Skills

Positive AttitudePatienceCollaborationIndependenceTime Management

Tools & Technologies

CRM SoftwareMicrosoft Office Suite

Industry Keywords

Customer FeedbackSoftware EnvironmentTechnical SupportUser SatisfactionProduct Features

About the role

Key responsibilities & impact

Respond promptly to customer inquiries via phone, email, and chat
Diagnose and troubleshoot software issues, escalating complex cases to technical teams when necessary
Guide customers through product features, updates, and best practices
Document customer interactions and solutions accurately in the CRM system
Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved
Identify trends in customer feedback and suggest improvements to enhance the user experience
Maintain up-to-date knowledge of Invicta Software products and industry developments
Provide timely, accurate, and professional support to customers through multiple channels
Resolve customer issues efficiently while maintaining a positive and helpful attitude
Collaborate with internal teams to improve products and services based on customer feedback
Maintain detailed records of customer interactions and track issue resolution progress

Requirements

What you’ll need

High school diploma or equivalent required; associate or bachelor’s degree preferred
1–3 years of experience in customer service, preferably in a software or technology environment
Strong written and verbal communication skills
Proficiency with CRM software and Microsoft Office Suite
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting
Problem-solving mindset with attention to detail and patience
Comfortable working independently and as part of a collaborative team
Must be a resident of United States

Benefits

Comp & perks

Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance plans
Generous paid time off and holiday schedule
Opportunities for professional growth and development
Supportive and inclusive company culture
Flexible work arrangements to promote work-life balance