Email Response Specialist

INVICTA SOFTWARE

Email Response Specialist managing high-volume client correspondence for Invicta Software, a software company. Routing inquiries, resolving issues, and improving email processes remotely for US-based customers and partners.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,500 - $63,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in email communication and customer service, with a strong focus on written communication skills, organizational abilities, and proficiency in CRM software. Capable of managing multiple inquiries efficiently while maintaining accurate records and enhancing customer satisfaction.

Highest-signal resume keywords

Email CommunicationCustomer ServiceCRM Software FamiliarityOrganizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email ManagementProofreadingRecord KeepingResponse Template ImprovementEmail Inquiry Prioritization

Soft Skills

Written CommunicationTime ManagementIndependent Work

Tools & Technologies

CRM SystemsEmail Management Tools

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer Issues ResolutionSoftware Company ExperienceRemote Work

About the role

Key responsibilities & impact

Manage and respond promptly to high volumes of incoming email inquiries
Draft, proofread, and send clear, concise, grammatically correct email responses
Identify and prioritize urgent or complex emails and escalate accordingly
Collaborate with internal departments to resolve customer issues and provide accurate information
Maintain up-to-date knowledge of company products, services, and policies
Track and document email interactions using company tools and CRM systems
Continuously improve email response templates and processes to enhance efficiency and customer satisfaction
Route inquiries and support customer service and operational teams
Maintain organized records of correspondence and follow-up actions

Requirements

What you’ll need

Proven experience in email communication, customer service, or a related role
Excellent written communication skills with strong attention to detail
Ability to manage multiple email threads and prioritize effectively
Familiarity with CRM software and email management tools is a plus
Strong organizational skills and ability to maintain accurate records
Ability to work independently in a remote setting
Reliable internet connection and suitable home workspace
High school diploma or equivalent required
Previous experience in a software or technology company is advantageous
Proficiency in English with excellent grammar and spelling
Must be a resident of United States

Benefits

Comp & perks

Flexible remote work environment supporting work-life balance
Competitive compensation with performance-based incentives
Opportunities for professional growth and skill development
Collaborative and inclusive company culture
Access to cutting-edge tools and technology