Chat Support Assistant

INVICTA SOFTWARE

Chat Support Assistant helping Invicta Software users via live chat. Resolving issues, documenting tickets, and collaborating with technical and product teams.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $49,500 - $64,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing multiple chat interactions while maintaining a professional demeanor and ensuring compliance with data privacy regulations.

Highest-signal resume keywords

Chat Support ExperienceExcellent Written Communication SkillsProblem-Solving SkillsCRM Software ProficiencyFamiliarity With SaaS Products

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTechnical AptitudeMultitaskingAttention To DetailDocumentation Skills

Soft Skills

Customer-Focused MindsetProfessional ToneFlexibility

Tools & Technologies

Helpdesk SoftwareCRM Platforms

Industry Keywords

Data Privacy RegulationsLive Chat SupportCustomer FeedbackContinuous ImprovementSoftware Support Environments

About the role

Key responsibilities & impact

Provide prompt and accurate responses to customer inquiries via live chat
Resolve user issues efficiently while maintaining a professional and friendly tone
Collaborate with internal teams to escalate and resolve complex technical concerns
Share customer feedback and insights to support continuous improvement
Respond to customer questions and concerns through live chat in a timely and courteous manner
Identify customer needs and offer appropriate solutions or escalate when necessary
Document customer interactions accurately and update support tickets
Maintain up-to-date knowledge of Invicta Software products and services
Work with technical and product teams to address recurring issues and improve support processes
Ensure compliance with company policies and data privacy regulations during customer interactions

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s or Bachelor’s degree preferred
Previous experience in chat support, customer service, or a related role
Excellent written communication skills with strong attention to detail
Ability to multitask and manage multiple chat conversations simultaneously
Basic technical aptitude and willingness to learn software products quickly
Strong problem-solving skills and a customer-focused mindset
Flexibility to work shifts, including evenings or weekends as needed
Experience with CRM or helpdesk software platforms preferred
Familiarity with SaaS products or software support environments preferred
Additional language skills are a plus

Benefits

Comp & perks

Competitive salary with performance-based incentives
Comprehensive health, dental, and vision insurance plans
Opportunities for professional growth and skill development
Collaborative and inclusive workplace culture
Flexible work schedules and remote work options
Paid time off
Company-sponsored wellness programs