Technical Support Specialist

INVICTA SOFTWARE

Technical Support Specialist at Invicta Software ensuring timely software assistance for clients. Collaborating on troubleshooting and enhancing the product experience by resolving technical issues.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $47,500 - $65,300 per yearWebsite

About the role

Key responsibilities & impact

Provide prompt, professional, and accurate technical support to customers via multiple channels.
Diagnose and resolve software-related issues efficiently to minimize downtime.
Collaborate with cross-functional teams to escalate and resolve complex problems.
Document customer interactions and technical solutions clearly and thoroughly.
Continuously improve support processes and contribute to knowledge base development.
Respond to customer inquiries through phone, email, and chat with professionalism and empathy.
Troubleshoot and resolve software issues, guiding customers through step-by-step solutions.
Identify, document, and escalate bugs or product issues to the development team.
Maintain detailed records of support cases and resolutions in the ticketing system.
Assist in creating and updating technical documentation and user guides.
Participate in team meetings and training sessions to stay current with product updates.
Provide feedback to product and engineering teams to improve software functionality and user experience.

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
Minimum of 2 years of experience in technical support or a similar customer-facing technical role.
Strong understanding of software troubleshooting and problem-solving techniques.
Familiarity with Windows and Mac operating systems, networking basics, and common software applications.
Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
Experience with ticketing systems and remote support tools.
Ability to work independently and collaboratively in a fast-paced environment.
Customer-centric mindset with a commitment to delivering high-quality support.

Benefits

Comp & perks

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement savings plan with company match.
Generous paid time off and flexible work arrangements.
Opportunities for professional development and career growth.
Collaborative and inclusive company culture focused on innovation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software troubleshootingproblem-solving techniquestechnical documentationuser guidesticketing systemsremote support toolsWindows operating systemMac operating systemnetworking basicscommon software applications

Soft Skills

communication skillscustomer-centric mindsetprofessionalismempathycollaborationindependenceadaptabilityattention to detailfeedback provisionprocess improvement

Certifications

Associate’s degreeBachelor’s degreeComputer ScienceInformation Technology