InvestNext

Customer Support

• Monitor the support inbox and optimize workflows to drive down response time
• Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
• Own CSAT scores, connecting with unsatisfied customers to provide a solution
• Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
• Join the team stand-up to touch base and share priorities and any roadblocks
• Troubleshoot issues that users experience and provide recommended solutions to the product development team
• Assist new customers with their transition onto the platform, including training and coaching
• Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
• Assist with testing newly released features and developing training materials to help promote usage across customers

Product Support Specialist

Product Designer

• Lead the end-to-end design process for a core product area with full ownership from early discovery through to polished handoff.
• As a key member of your sprint team, you’ll drive strategy and execution in step with Product and Engineering, shaping direction, unblocking progress, and ensuring every detail delivers on a cohesive, high-quality user experience.
• Evolve our design system by contributing reusable components, scalable patterns, and clear guidelines that support consistency across the platform.
• Deliver polished, accessible, and intuitive interfaces for both desktop and mobile experiences.
• Conduct user research and usability testing to uncover insights, validate assumptions, and ground your work in real needs.
• Collaborate cross-functionally to align on product strategy, define scope, and bring high-quality designs into production.
• Contribute to team rituals , design critiques, and documentation to level up our design culture and workflows.
• Ground your design decisions in real human insight.
• Connect directly with clients through one-on-one interviews and surveys to deeply understand their needs, uncover pain points, and validate assumptions early on.
• Measure and iterate on the success of your designs post-launch, using product analytics and user feedback to guide improvements.

Product Support Specialist

Senior Product Designer