Assistant Community Manager
Investment Property Group (IPG)
full-time
Posted on:
Location Type: Office
Location: Everett • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $29 per hour
Job Level
Junior
About the role
- Represent Investment Property Group in a positive and professional manner at all times
- Work alongside the Community Manager to ensure maintenance requests, vendor contracts, and operational tasks are handled efficiently
- Oversees the application process for new move-ins and at each recertification within established regulatory guidelines
- Assist with lease renewals, waitlist management, and move-in/move-out procedures in accordance with affordable housing guidelines
- Markets vacant units in accordance with approved marketing plan
- Meets with and responds to resident concerns, requests, and complaints
- Maintains a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders
- Oversees the collection of rents and other monies, reviews all delinquent accounts and resident receivables
- Attends and participates in professional activities, meetings, organizations, and regulatory agency meetings or inspections
- Walks property daily to ensure common areas are in good condition
- Performs annual or more frequent inspection of units and follow ups
Requirements
- 1+ years’ experience as an assistant manager at a conventional multifamily community of 100+ units
- Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members
- Exceptional time management and problem-solving skills
- Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic
- Experience with rent collection and delinquency management
- Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property
- Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement
- Ability to handle complaints and ensure community standards are upheld
- Strong verbal and written communication skills to interact with tenants, contractors, and local authorities
- Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates
- Proficiency in property management software (i.e., Yardi, CRM, Blue Moon, Rent Café, Vendor Café, Client Central)
- Strong communication skills and works well as a team
- Strong computer skills
- A positive attitude
- Must have a valid driver's license
- Bilingual in Spanish and English is preferred
- Knowledge of Section 8 floating vouchers
- Hands-on experience with Yardi and CRM is preferred but not required
Benefits
- Comprehensive benefits package including Medical, Dental, and Vision insurance
- Life Insurance
- Health Savings Account
- Employee Assistance Program
- 401k with company match
- Accrued 4-weeks of paid time off (PTO)
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property managementrent collectiondelinquency managementmarketingsalesconflict resolutioncustomer servicetime managementproblem-solvinginspections
Soft skills
interpersonal skillscommunication skillsteam collaborationpositive attituderesponsivenesscommunity engagementprofessionalismintegrityrespectability to foster relationships
Certifications
valid driver's license