Leasing Consultant, Apartment Community
Investment Property Group (IPG)
full-time
Posted on:
Location Type: Office
Location: Pacoima • California • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $23 per hour
Job Level
Junior
About the role
- Assist in all aspects of leasing, including touring, processing applications, answering phones, and managing inquiries.
- Conduct property tours for prospective tenants through apartment community, units, and common areas.
- Develop strategies to attract prospective tenants, including follow-up on leads and hosting promotional events.
- Foster positive, active, and collaborative relationships with residents, employees, and associated agencies.
- Complete resident move ins and move outs in compliance with company procedures.
- Work closely with property manager and maintenance teams to ensure seamless living experience for residents.
- Monitor local market conditions and competitor activities to support effective leasing strategies.
- Maintain a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders.
- Attend and participate in professional activities, meetings, organizations, and regulatory agency meetings or inspections.
- Ensure that residents have a clean, safe, and well-maintained community.
Requirements
- 1 year of experience as a leasing agent at multifamily community of 100+ units.
- Understanding of affordable housing compliance and leasing procedures.
- Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members.
- Exceptional time management and problem-solving skills.
- Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.
- Experience with rent collection and delinquency management.
- Ability to identify areas for improvement and offer suggestions to improve efficiency, productivity, and profitability of the property.
- Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement.
- Ability to handle complaints and ensure community standards are upheld.
- Strong verbal and written communication skills to interact with tenants, contractors, and local authorities.
- Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates.
- Proficiency in property management software (Manage America, CRM, Blue Moon, Rent Café, Vendor Café, Client Central).
- Must have a valid driver's license.
- Leasing experience at a tax credit or project based multifamily community is preferred but not required.
- Bilingual in Spanish and English is preferred but not required.
- Excellent organizational skills with the ability to manage time and prioritize tasks effectively.
Benefits
- Comprehensive benefits package including Medical, Dental, and Vision insurance
- Life Insurance
- Health Savings Account
- Employee Assistance Program
- 401k with company match
- Accrued 4-weeks of paid time off (PTO)
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
leasing proceduresrent collectiondelinquency managementconflict resolutioncustomer servicemarketingsalesproperty management software
Soft skills
interpersonal skillstime managementproblem-solvingcommunication skillsorganizational skillscollaborationresponsivenessrelationship building
Certifications
valid driver's license