Implementation Manager

Invert

Implementation Manager responsible for leading customer implementations in a data-driven biotech firm. Collaborating with IT, Engineering, and customers to ensure successful deployments and user adoption.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams
Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments
Partner with Engineering on integrations; prototype and oversee delivery where needed
Run UAT, train users, and act as trusted advisor through go-live and beyond
Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion
Run business reviews that tie Invert usage to the customer's process development and manufacturing goals
Be the voice of the customer to Product and Engineering

Requirements

What you’ll need

5–7 years in implementation, customer success, or account management at a B2B SaaS company
Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar. Bioprocess fluency is a plus; willingness to go deep on it fast is required.
Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
Track record running multi-stakeholder implementations end-to-end
B.S. in a STEM field

Benefits

Comp & perks

Competitive salary, meaningful equity, full benefits
Fully remote, US and European time zones
Frequent team off-sites
Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

implementationcustomer successaccount managementbioprocess workflowsAPIsdata schemasbioreactor data systemscloud data infrastructureUATdata analysis

Soft Skills

leadershipcommunicationcollaborationproblem-solvingcustomer advocacytrainingproject managementstakeholder managementadaptabilityanalytical thinking

Certifications

B.S. in STEM field