Invenzi

Estágio Backoffice, Customer Success

Invenzi

internship

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Salary

💰 R$0 - R$1,800 per month

About the role

  • Support administrative and operational activities for the CS and Support teams;
  • Update, organize, and maintain customer records and information in internal systems;
  • Assist in generating and updating operational reports and KPIs (SLAs, request statuses, etc.);
  • Monitor workflows and request statuses, such as openings, pending items, and follow-ups;
  • Help organize processes, controls, and departmental documentation;
  • Assist in tracking the customer journey, ensuring records are up to date and consistent;
  • Interact with internal teams such as Support, Sales, Operations, and Development as needed.

Requirements

  • Basic knowledge of Microsoft Office or Google Workspace (especially Excel / Sheets)
  • Basic knowledge of CRM and management tools (Pipefy, Monday, Zendesk, or similar)
  • Interest in Customer Success, Support, or operations.
Benefits
  • Health insurance
  • Flexible hours
  • Career development plan
  • Meal allowance
  • Transportation allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational reportsKPI trackingcustomer record management
Soft Skills
organizational skillscommunication skillsinterpersonal skills