Support Associate, Part-time
Inventsys
part-time
Posted on:
Location Type: Hybrid
Location: Zürich • 🇨🇭 Switzerland
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AndroidiOS
About the role
- Receive and handle support inquiries via chat (CRISP) and phone (Microsoft Teams)
- Assist our customers with questions about using and configuring the software
- Test the software on iOS and Android devices and, if needed, document bugs and create tickets in Jira for our product team
- Maintain and expand helpdesk articles and tutorial videos
- Create tickets and collaborate with the development team when necessary to analyze and resolve support issues
Requirements
- Very good German skills (about 95% of all inquiries)
- Additional knowledge of Italian and/or French
- Interest in software and technical processes; ideal for students with a technical background
- Independent and reliable working style and good communication skills
- Enjoy helping customers with a solution-oriented approach
- Willingness to learn our software and understand configuration options
Benefits
- Work the way that suits you — hybrid setup with flexible remote options
- A team that has your back — collaborative, flat-hierarchy environment where your voice matters
- Help shape the future — join a company that digitizes public infrastructure and makes it more sustainable for future generations
- Exciting & challenging — every day brings new opportunities, interesting projects, and real impact
- We look at potential, not just CVs — if you are ambitious, talented, and eager to learn, we want to meet you, even if you don’t tick every box
- Ready to make a difference? Then apply now!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software testingbug documentationticket creationsoftware configuration
Soft skills
communication skillssolution-oriented approachindependent working stylereliable working style