Customer Support Analyst – Tax
Invent Software
full-time
Posted on:
Location Type: Office
Location: Goiânia • Brazil
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About the role
- Respond to support tickets, clarifying questions about the system.
- Assist in triaging tickets opened by clients and reclassify or categorize them.
- Help provide status updates on ongoing requests when requested by the client, via support channels (phone, email, system).
- Monitor and follow up with the clients under your responsibility.
- Contribute to the knowledge base by writing articles on relevant topics.
Requirements
- Bachelor's degree (in progress or completed) in Business Administration, Accounting, or a related field.
- Knowledge of tax operations, such as tax calculation and assessment.
- Experience with validation and submission of SPED ICMS, EFD-Contribuições, REINF, and DCTF.
- Good communication skills.
Benefits
- Meal allowance
- Transportation allowance
- Health insurance
- Dental insurance
- Professional development
- Recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
tax operationstax calculationtax assessmentSPED ICMSEFD-ContribuiçõesREINFDCTF
Soft Skills
communication skills
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Accounting