Invent Software

Customer Service Analyst – Payroll

Invent Software

full-time

Posted on:

Location Type: Hybrid

Location: Goiânia • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide low- to medium-complexity client support, aiming to understand clients' needs and processes; analyze these needs systematically and consultatively using our business expertise, translating them into solutions that add value to their daily operations.
  • Handle customer requests via ticketing channels under direct supervision, focusing on excellence and meeting established targets.
  • Send updates on the status of ongoing requests when requested by the client, through support channels (phone, email, chat, or system).
  • Triage tickets opened by clients and classify or categorize them as needed.
  • Contribute to achieving individual performance indicators (productivity, satisfaction surveys, etc.) as well as the area’s overall goals.
  • Answer phone calls routed through the service IVR.
  • When necessary during support sessions, perform tests with the client to ensure system usability.

Requirements

  • Education: Bachelor's degree completed or in progress in Information Technology, Human Resources, Business Administration, or related fields.
  • Knowledge of payroll and personnel administration routines.
  • Experience providing support and service to internal and external customers.
  • Familiarity with labor legislation and payroll-related social charges (taxes and contributions).
Benefits
  • Meal allowance
  • Transportation voucher
  • Health insurance
  • Dental insurance
  • Professional development
  • Recognition programs
  • Workplace exercise/stretching program
  • Working hours: 44 hours per week, Monday to Friday, 08:00–18:00
  • Permanent position under CLT (Brazilian labor contract)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client supportticketing systemssystem usability testingpayroll administrationpersonnel administration
Soft Skills
analytical skillsconsultative skillscommunication skillscustomer serviceproblem-solving