Project Coordinator

Invensys - Acquired by Schneider Electric

Project Coordinator joining Schneider Electric to deliver exceptional customer experiences through technical support and collaboration with cross-functional teams. Involves troubleshooting and managing product inquiries and satisfaction.

Posted 5/15/2026full-timeFoxboro • Illinois, Massachusetts, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $68,000 - $102,000 per yearWebsite

About the role

Key responsibilities & impact

Provide expert technical support and troubleshooting for product installation, activation, and compatibility inquiries via phone, chat, and text
Partner with after-sales and marketing teams to manage product quality returns and enhance customer satisfaction
Participate in continuous improvement initiatives including complaint and knowledge management systems
Identify and capitalize on opportunities to elevate customer service while handling support requests
Process and administrate customer orders while supporting revenue generation activities

Requirements

What you’ll need

Strong technical aptitude with ability to quickly learn new products and technologies
Excellence in customer service with outstanding communication and problem-solving abilities
Demonstrated ability to handle multiple tasks in a fast-paced environment
Knowledge of contact center systems and customer service tools
Proven track record of contributing to team success and continuous improvement initiatives

Benefits

Comp & perks

Comprehensive training and development programs to enhance your technical expertise
Opportunity to shape customer experience and drive product improvements
Collaborative work environment focused on innovation and personal growth
Clear career progression path with opportunities to expand your skill set
Engaging team culture that values your contributions and ideas
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition (including service anniversary) programs
12 holidays per year
XX days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem-solvingability to handle multiple taskstechnical aptitude