Operations Manager

Invenio Financial

Operations Manager managing supplier performance and compliance at Invenio Financial. Ensuring adherence to industry standards in debt collection and receivables management.

Posted 7/29/2026full-timeWilmington • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supplier performance management, compliance auditing, and regulatory adherence within the financial services industry. Proven ability to analyze data, foster relationships, and implement operational improvements to enhance supplier performance and consumer experience.

Highest-signal resume keywords

Supplier Performance ManagementFederal And State Debt Collection LawsCompliance AuditingKPI AnalysisRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Receivables ManagementDebt BuyingRegulatory RequirementsPerformance StandardsQuality ControlConsumer Complaint ResolutionData AnalysisContractual ObligationsThird Party Recovery ProcessesCompliance Reporting

Soft Skills

Analytical SkillsCommunication SkillsAttention To DetailProactive ApproachPersonal Accountability

Industry Keywords

Financial ServicesSupplier ScorecardsOperational ImprovementsConsumer ExperienceMultichannel Communication Strategies

About the role

Key responsibilities & impact

Ensure supplier performance aligns with defined performance standards and provides optimal consumer experience
Monitor and maintain supplier scorecards, including performance and quality control
Identify efficiency issues and initiate a collaborative approach to achieve holistic solutions
Actively engage with partners to maximize financial returns and anticipate opportunities for operational improvements
Lead and participate in supplier production and compliance review calls to address performance, remediation efforts, and regulatory expectations
Maintain a working knowledge of performance standards and contractual obligations to mitigate risk and ensure strong relationships with sellers, suppliers, and recovery
Coordinate with leadership on performance updates and vendor management
Assist in conducting comprehensive supplier compliance audits to assess adherence to federal, state, and local laws, regulations, and Invenio contractual and compliance standards
Manage the intake, investigation, documentation, and resolution of consumer complaints, ensuring compliance with applicable regulatory response requirements and timelines
Analyze KPI, legal performance, and compliance reporting data and compile findings into concise, actionable summaries for management and review

Requirements

What you’ll need

Minimum of 5 years of experience in receivables management, debt buying, or a related regulated financial services industry
Ability to foster professional relationships with external partners
Strong working knowledge of federal and state debt collection laws, permissible consumer contact strategies, regulatory requirements, and industry best practices
Experience supporting third party recovery processes, including multichannel communication strategies and oversight.
Strong analytical and communication skills with a high level of attention to detail
Proven ability to build and maintain effective relationships with internal stakeholders and third-party vendors
Proactive, detail-oriented professional with a strong sense of personal accountability and risk awareness
Ability to travel to supplier locations throughout the U.S.
High school diploma required; bachelor’s degree preferred

Benefits

Comp & perks

company-sponsored life and AD&D coverage
medical insurance
dental and vision insurance
401(k) retirement plan with company match