Order Management Specialist I – Customer Experience
YETI
Cloud
Customer Support Specialist
Intus Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide timely and effective support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues related to IntusCare solutions
- Collaborate with cross-functional teams, including software developers and data analysts, to address client needs
- Document and track client interactions, issues, and resolutions in the support system
- Identify and escalate complex issues to the appropriate teams for further investigation
- Ensure compliance with industry standards, regulations, and best practices
- Foster a positive and collaborative team environment
Requirements
- Bachelor's degree in Information Technology, Healthcare Management, or a related field
- Proven experience in customer support or a similar role in the healthcare or technology industry
- Strong understanding of healthcare technology and support methodologies
- Excellent organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment
- Experience with electronic health records (EHR) systems is a plus
Benefits
- Competitive salary and benefits package
- Opportunity to work with a passionate and innovative team
- Professional development and growth opportunities
- Flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportcustomer supporthealthcare technologysupport methodologieselectronic health records (EHR)
Soft skills
organizational skillstime managementcommunication skillsinterpersonal skillscollaborationproblem-solving
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Healthcare Management
