Intus Care

Senior UX Researcher

Intus Care

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $115,000 - $125,000 per year

Job Level

Senior

About the role

  • Lead and own end-to-end UX research across multiple product areas, from planning and recruitment through synthesis, storytelling, and delivery of insights
  • Act as a strategic research partner to Product Design, Product Management, and Engineering, shaping research direction and influencing product and roadmap decisions
  • Plan and execute a balanced mix of qualitative and quantitative research methods, both in-person and virtual, including interviews, usability testing, surveys, and field studies, to inform complex design and product decisions
  • Combine qualitative research with product analytics and telemetry data (e.g., Amplitude) to identify usage patterns, validate assumptions, and uncover opportunities to improve the user experience
  • Define, track, and evolve UX metrics that measure experience quality and product effectiveness, including translating NPS and customer feedback into actionable insights and signals of success
  • Synthesize research findings into clear, actionable insights tied to user needs, business outcomes, and product strategy; communicate results through compelling narratives that drive alignment and action
  • Create, maintain, and evolve user flows, journey maps, and personas to deepen understanding of user behaviors and problem spaces and guide design and product decisions
  • Partner closely with Product Design to develop, test and validate design concepts early and often, including lo-fidelity designs, prototypes, and end-to-end experiences, before and after launch
  • Establish and continuously improve research processes, tools, and standards that scale with the organization while maintaining speed and quality
  • Champion the user perspective across teams, ensuring research insights and UX metrics are embedded throughout the product development lifecycle

Requirements

  • Bachelor’s degree in Human-Computer Interaction, Design, Behavioral Science, Psychology, or a related field, or equivalent practical experience
  • 4+ years of experience conducting UX research in complex product environments, with a proven ability to influence product, design, and strategy through user insight
  • Proficiency in a range of research frameworks and models, such as the KANO model, Jobs to Be Done (JTBD), mental models, journey mapping, and usability heuristics, with the ability to apply the right approach to the problem at hand
  • Proven experience using product analytics and telemetry tools (e.g., Amplitude) to support and validate UX research findings
  • Strong grounding in user-centered design principles and methodologies, and experience partnering closely with designers to shape intuitive, effective user experiences
  • Hands-on experience planning and conducting qualitative and quantitative research, including interviews, usability testing, surveys, and field studies
  • Ability to synthesize research findings into clear, compelling narratives that drive alignment and action across cross-functional teams
  • Excellent communication and collaboration skills, with experience working effectively with product, design, engineering, and clinical or domain experts
  • A portfolio or body of work that demonstrates research rigor, thoughtful use of frameworks, and measurable impact on real-world products and experiences
  • Eastern Time working hours preferred.
Benefits
  • Competitive salary and benefits package including uncapped PTO and health insurance
  • Opportunity to work with a passionate and innovative team
  • Professional development and growth opportunities
  • Flexible work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative researchquantitative researchusability testinginterviewssurveysfield studiesuser-centered designresearch frameworksKANO model
Soft Skills
communicationcollaborationstorytellinginfluencingsynthesisalignmentproblem-solvingstrategic thinkingnarrative developmentuser advocacy