Intus Care

Client Education Consultant

Intus Care

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $95,000 - $105,000 per year

Job Level

Mid-LevelSenior

About the role

  • Create and maintain comprehensive client-facing documentation, including user guides, quick reference sheets, workflow instructions, feature summaries, FAQs, and visual aids.
  • Develop internal documentation and SOPs that support Training, Support, Implementation, and Risk Adjustment teams.
  • Partner with Product and Engineering to update documentation in alignment with each product release, enhancement, or workflow change.
  • Own the creation, publishing, and upkeep of content in Intus Care’s client-facing knowledge base.
  • Establish and maintain editorial standards for clarity, tone, accuracy, and consistency across all documentation.

Requirements

  • 3+ years of experience in technical writing, documentation management, training content development or healthcare education.
  • Experience working in SaaS, healthcare technology, EMR/EHR systems, or PACE environments strongly preferred.
  • Exceptional written communication, editing, and formatting skills.
  • Ability to translate complex workflows and technical concepts into clear, accessible content.
  • Strong organizational skills with the ability to manage multiple documents and deadlines simultaneously.
  • Proficiency with documentation tools (e.g., Confluence, Zendesk Guide, Notion, SharePoint, Google Workspace).
  • Experience with visual content tools (e.g., Canva, SnagIt, Figma) is a plus.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical writingdocumentation managementtraining content developmenteditingformattingworkflow translationcontent creation
Soft skills
written communicationorganizational skillsattention to detail