Head of Operations
Intus Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $200,000 per year
Job Level
Lead
About the role
- Serve as a strategic thought partner to the CEO to support decision-making, prioritization and strategic initiatives through data and insight collection, documentation, analysis, and modeling
- Represent the CEO in internal meetings and decision-making forums, ensuring continuity of leadership and clarity of direction
- Serve as an internal advisor and sounding board for functional leaders on process design and operational problem-solving
- Coordinate board and investor materials with the CEO, CFO, EA, and Business Operations
- Provide strategic oversight of People Operations, Talent Acquisition, and Business Operations, ensuring initiatives align to company priorities, key metrics, and consistently embed mission, vision, values in day-to-day operations
- Partner with the Senior Director, People Operations, to ensure clarity and alignment between leadership and middle management
- Develop, implement, and optimize alignment across departments by connecting dependencies, resolving bottlenecks, and driving cross-functional collaboration and operational consistency
- Improve communication and alignment between leadership and middle management
- Ensure the leadership team’s priorities, decisions, and tradeoffs are consistently understood across departments
- Coordinate company-wide planning processes (operating metrics, annual planning, QBRs) in partnership with functional leaders
- Partner with IT Manager to evaluate internal tools and workflows; drive improvements through process optimization and the adoption of automation
- Partner with Finance and Talent Acquisition to support resource planning and budgeting processes
- Build mechanisms to surface operational risks early, coordinate assignment of accountable owners, and ensure follow-through
- Monitor KPIs and operational metrics to inform decision-making and identify areas for improvement
- Evaluate and refine internal meetings to ensure the right forums exist for alignment, decision-making and cross-functional coordination
Requirements
- 10+ years of experience in Operations, Chief of Staff, Strategy, or Business Operations roles, ideally in a high-growth or startup environment (SaaS or healthcare setting preferred)
- Proven experience partnering directly with CEOs or executive leadership teams.
- Track record of building and scaling cross-functional processes
- Experience driving change management, scaling organizational infrastructure, and improving operational efficiency.
- Prior involvement in board prep, investor relations coordination, or executive-level communications strongly preferred.
- Exceptional organizational and communication skills; ability to influence without authority
- Strong analytical and systems-thinking approach; comfortable working with data and automation tools
- Collaborative leader who thrives in fast-paced, mission-driven environments
- High level of self-awareness and emotional intelligence.
Benefits
- Competitive salary and benefits package
- Opportunity to work with a passionate and innovative team
- Professional development and growth opportunities
- Flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess designoperational problem-solvingchange managementoperational efficiencycross-functional processesresource planningbudgetingKPI monitoringautomation
Soft skills
strategic thinkingcommunicationinfluence without authorityorganizational skillscollaborationself-awarenessemotional intelligenceleadershipdecision-makingproblem-solving