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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and maintaining electro-mechanical systems while providing exceptional customer support and collaboration with clinical teams. Maintains compliance with operational protocols and contributes to continuous improvement initiatives.
Highest-signal resume keywords
Field Service EngineeringElectro-Mechanical Systems TroubleshootingCustomer SupportTechnical CertificationsAdministrative Record Keeping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System InspectionsPreventive MaintenanceSystem InstallationsHardware DeliveryTroubleshootingDiagnosisRepairsField ActionsContinuous ImprovementCompliance
Soft Skills
Strong Communication SkillsInterpersonal SkillsOrganizational SkillsAdaptabilityMentoring
Certifications & Qualifications
Technical Certifications
Industry Keywords
Biomedical EngineeringElectrical EngineeringField Service SupportOperational ProtocolsCustomer-Facing SupportService QualityTravel RequirementsEuropean Transport Hub
About the role
Key responsibilities & impact- The Field Service Support Engineer is responsible for supporting a reduced number of systems within a primary region while providing flexible support across the assigned national territory and occasionally internationally.
- Perform all scheduled maintenance activities including system inspections, preventive maintenance, upgrades, and field actions
- Troubleshoot, diagnose, and repair Intuitive products within assigned and support customers and IS teams on assigned territories.
- Coordinate and perform system installations and hardware delivery
- Maintain a smaller primary install base while ensuring high service quality and responsiveness
- Provide on-demand support across the entire national territory (all regions within dedicated country) and Overseas territories based on operational needs.
- Support additional other regions (EMEA) on an ad hoc basis when required.
- Collaborate with Field Service teams to cover gaps (vacancies, absences, workload peaks)
- Support Sales and Clinical teams during events, training sessions, and key customer activities, including system demonstrations, clinical workshops and on-site support.
- Maintain accurate administrative records (Field Reports, Spare Parts, Expenses, RMAs)
- Ensure compliance with company policies, procedures, and operating room protocols
- Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
- Complete all required training and maintain technical certifications
- Act as a flexible resource to support regional service strategy and operational priorities
- Travel frequency: ~60–80% within national/country territory including Overseas territories, and occasionally internationally when needed.
- Reside near a major European/international transport hub
- Provide mentoring support to junior FSEs when required
- Contribute to territory reviews and service performance tracking
Requirements
What you’ll need- A bachelor’s degree in biomedical engineering, Electrical Engineering, or an equivalent technical diploma is preferred.
- 2-4 years of proven experience in field service and electro-mechanical systems troubleshooting.
- Strong communication skills
- Strong interpersonal and customer-facing skills.
- Ability to adapt to dynamic environments and travel frequently.
- Strong administrative and organizational skills.
- Ability to work independently and cross-functionally.
- Clean driving license and ability to handle physical workload requirements.
- Fluent in English and relevant local language(s).
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities