Digital Solutions Specialist

Intuitive

Digital Solutions Specialist responsible for customer onboarding and technical support in healthcare settings. Driving digital solution adoption across various clinical environments for Intuitive's robotics systems.

Posted 7/9/2026full-timeRemote • 🇧🇪 BelgiumJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally)
Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives
Educate and prepare customers for My Intuitive+ including customer onboarding
Monitor and drive the digital products utilization by customers and clinical users
Drive continuous expansion of the user base by working with key hospital staff and thought leaders
Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution
Lead clinical teams through training sessions, helping them understand system operation
Onboard, coach, and mentor new and existing team members
Participate in the training and launch of new products and/or procedures
Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material
Build excellent relationship with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service
Support complex customer events involving multi-departmental collaboration and multi-faceted solutions
Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System
Provides feedback based on client experiences to support and product develop team for process improvements
Prospect for digital solution expansions and upgrades existing base

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
2+ years’ experience in procedural / OR healthcare software required
2+ years of experience with clinical project integrations
Prior knowledge with EMR/PACS solutions is an advantage
Background in training of clinical and OR staff required
Knowledge of the Procedural/Operating Room environment required
Excellent analytical and problem-solving skills required
Expertise and experience in delivering consulting services to the value to the customer required
Ability to deliver consistent and effective communication
Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions
Highly organized and able to manage time in a fast-paced environment
Strong communication skills, both written and verbal in Dutch, English, French preferred

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Workflow AnalysisSystem OptimizationDigital SolutionsTroubleshootingConsulting Services

Soft Skills

Analytical SkillsProblem-Solving SkillsEffective CommunicationOrganizational SkillsCustomer Engagement

Certifications

Bachelor’s Degree