Technical Support Engineer

Intuitive

Technical Support Engineer providing expert support to customers in robotic-assisted surgery devices. Troubleshooting and resolving system related issues remotely and over the phone.

Posted 5/29/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

troubleshootingremote diagnosticstechnical supportfield service experienceanatomic terminologyEndoscopic vision equipmentcall center supportcustomer satisfactiondocumentation systemsknowledge management

Soft Skills

analytical skillsproblem-solving skillscommunication skillspeople skills

Tools & Technologies

SAPMicrosoft Officecomputerized documentation systems

Certifications & Qualifications

degree in electronicsdegree in mechanical engineering

Industry Keywords

medical device industryOperating Room protocolsISI productssurgical outcome

About the role

Key responsibilities & impact

Provide expert front line support to all internal and external customers in an effort to strengthen customer satisfaction contributing to a positive surgical outcome.
Provide technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Acquire knowledge on policies, processes, and procedures, as well as detailed knowledge of products.
Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone.
Records requests for service and actions taken using both computerized and manual documentation systems to provide historical service records.
Create articles in Knowledge Management System.
Drive resolution of all system performance issues until an acceptable solution is identified and implemented or it is determined to escalate the call.
Facilitate technical requests from field engineers and distributors.

Requirements

What you’ll need

Degree in electronics or mechanical engineering and/or 5 years related job experience.
Minimum of 5 years field service experience specific to ISI products or complex medical systems.
Experience working in call center support is preferred, especially in the medical device industry.
Effective analytical, troubleshooting, and problem-solving skills required.
Familiarity with Operating Room protocols, anatomic terminology, and knowledge of Endoscopic vision equipment a plus.
Excellent oral, written communication skills, as well as people skills.
Working knowledge of computers and standard software applications, preferably with SAP and Microsoft office.
Fluent in local language and English, other European language is a plus.

Benefits

Comp & perks

Employees can work remotely