FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Provide technical support to customers and internal stakeholders via phone and remote diagnostics.
- Troubleshoot complex robotic system issues and escalate when necessary.
- Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
- Create, manage, and track service requests and technical documentation.
- Support continuous improvement of processes, procedures, and knowledge base content.
- Collaborate with service, sales, marketing, and engineering teams to drive issue resolution.
- Support onboarding and mentoring of new team members.
- Ensure compliance with regulatory and quality requirements, including FDA standards.
- Participate in on-call, holiday, and occasional onsite support activities.
- Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria after completing required training.
Requirements
What you’ll need- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics, or Biomedical Engineering.
- Strong technical troubleshooting and communication skills.
- Experience in technical support, customer service, or medical devices preferred.
- Familiarity with CRM systems, ideally Salesforce.
- Customer-focused, organized, and able to work in a fast-paced environment.
- Fluent in English and German.
Benefits
Comp & perks- We value each person as an individual—regardless of gender, ethnic or social origin, religion, disabilities, age, or sexual identity.
- Discrimination has no place with us.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingrobotic systemserror log reviewservice request managementtechnical documentationprocess improvementmedical device consulting
Soft Skills
communicationcustomer-focusedorganizationalmentoringcollaboration