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Intuitive

Technical Support Engineer

Intuitive

Technical Support Engineer providing remote assistance for robotic surgical systems. Collaborating with service, sales, and engineering to ensure smooth operations.

Posted 5/22/2026full-timeRemote • Freiburg im Breisgau • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide technical support to customers and internal stakeholders via phone and remote diagnostics.
  • Troubleshoot complex robotic system issues and escalate when necessary.
  • Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
  • Create, manage, and track service requests and technical documentation.
  • Support continuous improvement of processes, procedures, and knowledge base content.
  • Collaborate with service, sales, marketing, and engineering teams to drive issue resolution.
  • Support onboarding and mentoring of new team members.
  • Ensure compliance with regulatory and quality requirements, including FDA standards.
  • Participate in on-call, holiday, and occasional onsite support activities.
  • Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria after completing required training.

Requirements

What you’ll need
  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics, or Biomedical Engineering.
  • Strong technical troubleshooting and communication skills.
  • Experience in technical support, customer service, or medical devices preferred.
  • Familiarity with CRM systems, ideally Salesforce.
  • Customer-focused, organized, and able to work in a fast-paced environment.
  • Fluent in English and German.

Benefits

Comp & perks
  • We value each person as an individual—regardless of gender, ethnic or social origin, religion, disabilities, age, or sexual identity.
  • Discrimination has no place with us.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
technical supporttroubleshootingrobotic systemserror log reviewservice request managementtechnical documentationprocess improvementmedical device consulting
Soft Skills
communicationcustomer-focusedorganizationalmentoringcollaboration