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Intuitive

Technical Support Engineer

Intuitive

Technical Support Engineer delivering remote diagnostics and support for robotic systems in the healthcare industry. Collaborating with teams to resolve technical issues and improve processes.

Posted 5/22/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide technical support to customers and internal stakeholders via phone and remote diagnostics
  • Troubleshoot complex robotic system issues and escalate when necessary
  • Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM
  • Create, manage, and track service requests and technical documentation
  • Support continuous improvement of processes, procedures, and knowledge base content
  • Collaborate with service, sales, marketing, and engineering teams to drive issue resolution
  • Support onboarding and mentoring of new team members
  • Ensure compliance with regulatory and quality requirements, including FDA standards
  • Participate in on-call, holiday, and occasional onsite support activities
  • Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria following required training.

Requirements

What you’ll need
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or Biomedical Engineering
  • Strong technical troubleshooting and communication skills
  • Experience in technical support, customer service, or medical devices preferred
  • Familiarity with CRM systems, ideally Salesforce
  • Customer-focused, organized, and able to work in a fast-paced environment
  • Fluent in English and German.

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
technical supporttroubleshootingrobotic systemserror log reviewservice request managementtechnical documentationprocess improvementmedical device consulting
Soft Skills
communicationcustomer-focusedorganizationalmentoringcollaboration