Technical Support Engineer

Intuitive

. Provide technical support to customers and internal stakeholders via phone and remote diagnostics .

Posted 5/22/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support to customers and internal stakeholders via phone and remote diagnostics
Troubleshoot complex robotic system issues and escalate when necessary
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM
Create, manage, and track service requests and technical documentation
Support continuous improvement of processes, procedures, and knowledge base content
Collaborate with service, sales, marketing, and engineering teams to drive issue resolution
Support onboarding and mentoring of new team members
Ensure compliance with regulatory and quality requirements, including FDA standards
Participate in on-call, holiday, and occasional onsite support activities
Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria following required training.

Requirements

What you’ll need

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or Biomedical Engineering
Strong technical troubleshooting and communication skills
Experience in technical support, customer service, or medical devices preferred
Familiarity with CRM systems, ideally Salesforce
Customer-focused, organized, and able to work in a fast-paced environment
Fluent in English and German.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingrobotic systemserror log reviewservice request managementtechnical documentationprocess improvementmedical device consulting

Soft Skills

communicationcustomer-focusedorganizationalmentoringcollaboration