Technical Support Engineer 2 - Ion

Intuitive

Technical Support Engineer providing phone support for robotic surgical systems at Intuitive. Ensuring customer satisfaction through technical assistance and troubleshooting of complex issues.

Posted 4/14/2026full-timeRemote • Dallas • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $49,000 - $66,000 per yearWebsite

About the role

Key responsibilities & impact

Provides front line phone support for Customers, Field Engineers, and Sales Professionals.
Ensures customer satisfaction by understanding the customer’s needs and their environment.
Provide technical phone support to customers and field personnel, including Sales, Service, Marketing, etc.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Perform system error log reviews providing a summary of findings and recommendations to field service.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until acceptable solution is identified.

Requirements

What you’ll need

AA degree in electronics or mechanical engineering and/or two years related job experience.
Must be a Field Engineer II or above for at least one year or, six months of experience working in call center support, preferably in the medical device industry.
Effective analytical, troubleshooting, and problem-solving skills required.
Familiarity with Operating Room protocols, anatomic terminology, and knowledge of Endoscopic vision equipment a plus.
Candidate must have excellent oral, written communication skills, as well as people skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Less than 25% travel required.

Benefits

Comp & perks

Competitive salary
Flexible work arrangements
Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingremote diagnosticssystem error log reviewtechnical supportanalyzing complex problemsknowledge base authoring

Soft Skills

customer satisfactionanalytical skillsproblem-solving skillsoral communicationwritten communicationpeople skills

Certifications

AA degree in electronicsAA degree in mechanical engineering