Intuitive

Technical Support Engineer 2 - Ion

Intuitive

full-time

Posted on:

Location Type: Remote

Location: Dallas • Texas • United States

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Salary

💰 $49,000 - $66,000 per year

About the role

  • Provides front line phone support for Customers, Field Engineers, and Sales Professionals.
  • Ensures customer satisfaction by understanding the customer’s needs and their environment.
  • Provide technical phone support to customers and field personnel, including Sales, Service, Marketing, etc.
  • Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
  • Perform system error log reviews providing a summary of findings and recommendations to field service.
  • Author and review articles in the Knowledge Base per assigned goal.
  • Drive resolution of all product performance issues until acceptable solution is identified.

Requirements

  • AA degree in electronics or mechanical engineering and/or two years related job experience.
  • Must be a Field Engineer II or above for at least one year or, six months of experience working in call center support, preferably in the medical device industry.
  • Effective analytical, troubleshooting, and problem-solving skills required.
  • Familiarity with Operating Room protocols, anatomic terminology, and knowledge of Endoscopic vision equipment a plus.
  • Candidate must have excellent oral, written communication skills, as well as people skills.
  • Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
  • Less than 25% travel required.
Benefits
  • Competitive salary
  • Flexible work arrangements
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingremote diagnosticssystem error log reviewtechnical supportanalyzing complex problemsknowledge base authoring
Soft Skills
customer satisfactionanalytical skillsproblem-solving skillsoral communicationwritten communicationpeople skills
Certifications
AA degree in electronicsAA degree in mechanical engineering