Field Service Engineer 2 – 2nd Shift

Intuitive

Field Service Engineer ensuring technical support and maintenance for robotic-assisted surgery systems at Intuitive. Working with customers to resolve issues and exceed service agreements expectations.

Posted 4/14/2026full-timeRemote • Hartford • Connecticut • 🇺🇸 United StatesJunior💰 $41,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure that all service agreements and warranty obligations are met and surpassed
Provide technical support to end-users and other Intuitive employees
Conduct training sessions at Intuitive facilities, training centers, and hospitals
Troubleshoot, diagnose, and repair all Intuitive products
Coordinate and perform system and hardware delivery and installation
Maintain all Intuitive-provided items and assets
Support and collaborate with Intuitive teams to facilitate company goals
Complete all required or assigned training

Requirements

What you’ll need

Demonstrated ability to work effectively as part of a team
Demonstrated ability to identify, analyze, and resolve technical issues efficiently
Strong time management skills
Ability to Travel up to 75%
Willingness to perform ad hoc tasks assigned by management
Reside within a reasonable distance, typically within 30 miles, of the assigned territory location
Ability to work a flex shift, second shift, or other type of shift as required
Minimum 1-3 years of Field Service Experience preferred
Minimum of an Associate’s degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems required
Good written and oral communication skills
General computer skills
Comfortable working off hours with limited support
Excellent administrative and record keeping skills

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingdiagnosingrepairingelectro-mechanical systemstechnical supportsystem deliveryhardware installationtrainingrecord keepinggeneral computer skills

Soft Skills

teamworktime managementproblem solvingcommunicationflexibilityadministrative skillsadaptabilitycollaborationwillingness to learncustomer service

Certifications

Associate’s degree