Customer Experience Center Specialist
Intuitive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
JuniorMid-Level
About the role
- Primary point of contact for all event logistics at the Customer Experience Center.
- Close liaison with internal stakeholders (all relevant ecosystem functions) and external parties such as healthcare professionals to ensure smooth planning, execution, and follow-up of events.
- Collaborate with internal teams to develop and deliver engaging and informative visitor experiences that showcase the benefits and features of our medical devices.
- Support the setup and teardown of the experience center for events, trade shows, and other marketing initiatives.
- Track performance and report on visitor engagement and satisfaction metrics to provide insights for continuous improvement.
- Stay up to date on industry trends and competitor offerings to follow the latest advances in medical technology.
- Maintain an inviting and well-organized environment in the experience center, ensuring that exhibits and interactive demonstrations are in excellent condition.
- Manage the experience center’s inventory and stock to ensure materials and equipment are available for demonstrations and presentations.
- Contribute to and support other marketing events as required.
Requirements
- Bachelor’s degree in a related field such as Business Administration, Marketing, or Healthcare, or equivalent experience in marketing, event management, or communications.
- Minimum 2–3 years of experience in event coordination or a similar role, preferably within the medical or healthcare industry.
- Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
- Excellent interpersonal and communication skills, with the ability to build relationships with stakeholders at all levels.
- Detail-oriented with a strong focus on accuracy.
- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Flexible and willing to occasionally work evenings or weekends for events or special projects.
- Passion for delivering exceptional customer experiences and a strong interest in medical technology.
- Exceptional written and verbal skills in German and English are required.
- Familiarity with the MS Office suite and experience with CRM systems.
Benefits
- Health benefits
- Company pension plan
- Flexible working hours
- Professional development opportunities
- Work–life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event coordinationvisitor engagement metricsinventory managementmarketing initiativescustomer experience
Soft skills
organizational skillsinterpersonal skillscommunication skillsdetail-orientedproactiveself-motivatedflexibilityteamwork