Senior Collections Counselor – Mortgage

INTRUST Bank

Senior Loan Counselor at University Bank focusing on collecting delinquent mortgage loans. Counseling borrowers on loss mitigation options while maintaining regulatory compliance.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $21 - $25 per hourWebsite

About the role

Key responsibilities & impact

Contact delinquent customers to collect and reestablish a payment pattern
Negotiate or renegotiate payment schedules to avoid foreclosure
Approve and calculate short term repayment plans
Ensure adherence to regulatory requirements for collections process
Work with internal/external staff and investor contacts to maximize potential for collection
Work directly with investor contacts to complete requested tasks
Take part in investor conference calls
Become familiar with loss mitigation practices and how they apply to default operations
Assist borrowers with completing financial packages
Advise borrowers of potential consequence of foreclosure or bankruptcy
Maintain servicing system with appropriate default holds and codes
Attend all training sessions for department
All other duties as assigned by management

Requirements

What you’ll need

High school diploma (or equivalent) required
Previous experience in mortgage loan servicing desired
Previous experience in collections and/or default servicing desired
Maintain & foster positive relationships with customers and business partners
Complete all assigned training in a timely manner
Provide professional communication in both oral & written expression
Excellent organizational, time management & analytical skills
Able to communicate effectively
High degree of accuracy
Ability to manage confidential information
Ability to diffuse and provide business orientated solutions for escalated issues/calls
Effective problem solving skills
High degree of dependability

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account INTRUST Bank Website LinkedIn All Job Openings 501 - 1000 employees Since 1876, INTRUST Bank has grown to become a leading financial services provider in the Midwest, with assets of more than $7 billion, a wide range of wealth services and 40 banking centers across Kansas, Oklahoma, and Arkansas. Our long-standing commitment to exceptional service, quality products and cutting-edge technology underscores our pledge to be the best resource for personal and business financial services in our communities. Senior Collections Counselor – Mortgage Job not on LinkedIn 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $21 - $25 / hour ⏰ Full Time 🟠 Senior 🛋️ Counselor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Contact delinquent customers to collect and reestablish a payment pattern
Negotiate or renegotiate payment schedules to avoid foreclosure
Approve and calculate short term repayment plans
Ensure adherence to regulatory requirements for collections process
Work with internal/external staff and investor contacts to maximize potential for collection
Work directly with investor contacts to complete requested tasks
Take part in investor conference calls
Become familiar with loss mitigation practices and how they apply to default operations
Assist borrowers with completing financial packages
Advise borrowers of potential consequence of foreclosure or bankruptcy
Maintain servicing system with appropriate default holds and codes
Attend all training sessions for department
All other duties as assigned by management 🎯 Requirements
High school diploma (or equivalent) required
Previous experience in mortgage loan servicing desired
Previous experience in collections and/or default servicing desired
Maintain & foster positive relationships with customers and business partners
Complete all assigned training in a timely manner
Provide professional communication in both oral & written expression
Excellent organizational, time management & analytical skills
Able to communicate effectively
High degree of accuracy
Ability to manage confidential information
Ability to diffuse and provide business orientated solutions for escalated issues/calls
Effective problem solving skills
High degree of dependability Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs HR Executive Counselor 🔥 10 hours ago McLean & Company 201 - 500 🤝 B2B 👥 HR Tech Website LinkedIn All Job Openings Executive Counselor serving as a strategic partner to CHROs, guiding executive-level decision-making. Focuses on organizational challenges and enhancing HR's strategic position at the table. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🛋️ Counselor HR Executive Counselor 🔥 10 hours ago Info-Tech Research Group 1001 - 5000 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Executive Counselor providing strategic advisement to CHROs and HR leaders using proprietary research for measurable outcomes. Ensuring effective HR practices through dedicated partnership and facilitation. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🛋️ Counselor HR Executive Counselor 🔥 10 hours ago Info-Tech Research Group 1001 - 5000 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Executive Counselor serving as a senior strategic partner to CHROs and senior HR leaders. Navigating complex organizational challenges using proprietary research and diagnostics. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🛋️ Counselor Counseling Services Coordinator 🕒 Yesterday Connections Academy 1001 - 5000 📚 Education Website LinkedIn All Job Openings Coordinator of Counseling Services at Ohio Connections Academy ensuring high school graduation requirements are met and supporting students. Collaborating with teams to implement counseling programs effectively and maximize student success. 🇺🇸 United States – Remote 💰 $200k Grant - Connections Academy on 2023-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor Licensed Professional Counselor – Outpatient Adult 🕒 2 days ago Geisinger 10,000+ employees 💊 Pharmaceuticals 🧘 Wellness Website LinkedIn All Job Openings Licensed Professional Counselor providing remote outpatient care for adult patients, assessing needs and developing treatment plans collaboratively. Engaging in individual & group psychotherapy as a primary therapist. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor View More Counselor Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

collections processpayment schedulesshort term repayment plansloss mitigation practicesfinancial packagesdefault holdsdefault servicingmortgage loan servicing

Soft Skills

professional communicationorganizational skillstime managementanalytical skillseffective communicationdependabilityproblem solvingrelationship management

Certifications

high school diploma