Customer Service Associate – Mortgage Servicing

INTRUST Bank

Customer Service Associate handling inbound and outbound calls for mortgage servicing inquiries, assisting customers with loan details, and ensuring a positive customer experience.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $24 per hourWebsite

About the role

Key responsibilities & impact

Manage large amounts of inbound and outbound calls in a timely manner.
Identify customers’ needs, clarify information, research issues, and provide solutions.
Maintain ownership of calls throughout the lifecycle of a customer’s request, including follow-ups.
Process ACH payments, following the ACH process.
Utilize Black Knight platform to review borrower accounts for payment history, payoff statements, PMI status, and escrow analysis.
Make outgoing Welcome calls to new MLS customers.
Recommend improvements for processes to boost organizational efficiency.

Requirements

What you’ll need

High school diploma (or equivalent) required.
Previous experience in mortgage loan servicing desired.
Minimum of 1-year previous customer service experience required.
Maintain & foster positive relationships with customers and business partners.
Excellent attention to detail.
Ability to handle highly sensitive confidential information.
Experience with email, MS Word, MSP.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account INTRUST Bank Website LinkedIn All Job Openings 501 - 1000 employees Since 1876, INTRUST Bank has grown to become a leading financial services provider in the Midwest, with assets of more than $7 billion, a wide range of wealth services and 40 banking centers across Kansas, Oklahoma, and Arkansas. Our long-standing commitment to exceptional service, quality products and cutting-edge technology underscores our pledge to be the best resource for personal and business financial services in our communities. Customer Service Associate – Mortgage Servicing Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $18 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage large amounts of inbound and outbound calls in a timely manner.
Identify customers’ needs, clarify information, research issues, and provide solutions.
Maintain ownership of calls throughout the lifecycle of a customer’s request, including follow-ups.
Process ACH payments, following the ACH process.
Utilize Black Knight platform to review borrower accounts for payment history, payoff statements, PMI status, and escrow analysis.
Make outgoing Welcome calls to new MLS customers.
Recommend improvements for processes to boost organizational efficiency. 🎯 Requirements
High school diploma (or equivalent) required.
Previous experience in mortgage loan servicing desired.
Minimum of 1-year previous customer service experience required.
Maintain & foster positive relationships with customers and business partners.
Excellent attention to detail.
Ability to handle highly sensitive confidential information.
Experience with email, MS Word, MSP. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Recovery Support Specialist 🔥 12 minutes ago amps 201 - 500 ⚕️ Healthcare Insurance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Recovery Support Specialist facilitating provider billing communications in a remote environment. Ensuring compliance and managing calls for the Recovery Support team of Anasazi Medical. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Health Care Customer Service Representative 🔥 23 minutes ago State Collection Service, Inc. 501 - 1000 💸 Finance ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Health Care Customer Service Representative handling calls in a high-tech environment. Resolving insurance and financial assistance inquiries while adhering to client-specific protocols. 🇺🇸 United States – Remote 💵 $16 - $18 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Specialist 🔥 58 minutes ago Qurate Retail Group 10,000+ employees 🛒 Retail 📱 Media 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Specialist supporting QVC Group brands by handling inbound customer inquiries. Promoting products, problem-solving, and maintaining a high-paced call volume. 🇺🇸 United States – Remote 💵 $15 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Specialist 🔥 58 minutes ago Qurate Retail Group 10,000+ employees 🛒 Retail 📱 Media 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Specialist managing high-volume inbound customer inquiries for QVC Group brands. Problem-solving, promoting products, and assisting with orders in a remote work setting. 🇺🇸 United States – Remote 💵 $15 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Bilingual Call Center/Customer Service Representative 🔥 1 hour ago Finity 201 - 500 Website LinkedIn All Job Openings Wellness Services Representative providing excellent customer service in health and wellness programs from a fully remote call center. Bilingual in English/Spanish is required for assisting members. 🇺🇸 United States – Remote 💵 $19 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

ACH paymentsmortgage loan servicingcustomer service

Soft Skills

attention to detailrelationship managementproblem-solvingorganizational efficiency

Certifications

high school diploma