Senior Loan Counselor
INTRUST Bank
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Contact delinquent customers to collect and reestablish a payment pattern
- Negotiate or renegotiate payment schedules to avoid foreclosure
- Approve and calculate short term repayment plans
- Ensure adherence to regulatory requirements for collections process
- Work with internal/external staff and investor contacts to maximize potential for collection
- Work directly with investor contacts to complete requested tasks
- Take part in investor conference calls
- Become familiar with loss mitigation practices and how they apply to default operations
- Assist borrowers with completing financial packages
- Advise borrowers of potential consequence of foreclosure or bankruptcy
- Maintain servicing system with appropriate default holds and codes
- Attend all training sessions for department
- All other duties as assigned by management
Requirements
- High school diploma (or equivalent) required
- Previous experience in mortgage loan servicing desired
- Previous experience in collections and/or default servicing desired
- Previous experience in loan counseling with MSP required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsdefault servicingloan counselingpayment negotiationfinancial package preparationshort term repayment plansregulatory complianceservicing system maintenanceloss mitigation practices
Soft Skills
communicationnegotiationinterpersonal skillsorganizational skillsproblem-solving