Senior Loan Counselor

INTRUST Bank

Senior Loan Counselor responsible for collecting on delinquent loans and counseling borrowers on loss mitigation options. Manage payment schedules and communicate with borrowers effectively.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Contact delinquent customers to collect and reestablish a payment pattern
Negotiate or renegotiate payment schedules to avoid foreclosure
Approve and calculate short term repayment plans
Ensure adherence to regulatory requirements for collections process
Work with internal/external staff and investor contacts to maximize potential for collection
Work directly with investor contacts to complete requested tasks
Take part in investor conference calls
Become familiar with loss mitigation practices and how they apply to default operations
Assist borrowers with completing financial packages
Advise borrowers of potential consequence of foreclosure or bankruptcy
Maintain servicing system with appropriate default holds and codes
Attend all training sessions for department
All other duties as assigned by management

Requirements

What you’ll need

High school diploma (or equivalent) required
Previous experience in mortgage loan servicing desired
Previous experience in collections and/or default servicing desired
Previous experience in loan counseling with MSP required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account INTRUST Bank Website LinkedIn All Job Openings 501 - 1000 employees Since 1876, INTRUST Bank has grown to become a leading financial services provider in the Midwest, with assets of more than $7 billion, a wide range of wealth services and 40 banking centers across Kansas, Oklahoma, and Arkansas. Our long-standing commitment to exceptional service, quality products and cutting-edge technology underscores our pledge to be the best resource for personal and business financial services in our communities. Senior Loan Counselor Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🛋️ Counselor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Contact delinquent customers to collect and reestablish a payment pattern
Negotiate or renegotiate payment schedules to avoid foreclosure
Approve and calculate short term repayment plans
Ensure adherence to regulatory requirements for collections process
Work with internal/external staff and investor contacts to maximize potential for collection
Work directly with investor contacts to complete requested tasks
Take part in investor conference calls
Become familiar with loss mitigation practices and how they apply to default operations
Assist borrowers with completing financial packages
Advise borrowers of potential consequence of foreclosure or bankruptcy
Maintain servicing system with appropriate default holds and codes
Attend all training sessions for department
All other duties as assigned by management 🎯 Requirements
High school diploma (or equivalent) required
Previous experience in mortgage loan servicing desired
Previous experience in collections and/or default servicing desired
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Hard Skills & Tools

collectionsdefault servicingloan counselingpayment negotiationfinancial package preparationshort term repayment plansregulatory complianceservicing system maintenanceloss mitigation practices

Soft Skills

communicationnegotiationinterpersonal skillsorganizational skillsproblem-solving