Licensed Professional Counselor, LPC
LifeStance Health
Loan Counselor
INTRUST Bank
full-time
Posted on:
Location Type: Hybrid
Location: Hancock • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Contact borrowers in early stages of delinquency to remedy defaults
- Ensure adherence to regulatory requirements for collections process
- Work with internal/external staff and investor contacts to maximize potential for collection
- Create and mail loss mitigation letters and financial packages as requested by the borrower
- Maintain borrower’s default department files
- Retrieve and process collections voicemails
- Inform borrowers about available assistance options or potential consequences of foreclosure or bankruptcy
Requirements
- High school diploma (or equivalent) required
- Previous experience in mortgage loan servicing desired
- Previous experience in collections and/or default servicing desired
- Maintain & foster positive relationships with customers and business partners
- Complete all assigned training in a timely manner
- Provide professional communication in both oral & written expression
- Excellent organizational, time management & analytical skills
- Able to communicate effectively
- High degree of accuracy
- High degree of dependability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsdefault servicingmortgage loan servicingfinancial packagesloss mitigation
Soft skills
professional communicationorganizational skillstime managementanalytical skillsdependabilitycustomer relationship management
Certifications
high school diploma