Client Success Specialist

Intrinsic Digital

Client Success Specialist managing client portfolios at Intrinsic Digital, a remote digital marketing firm. Delivering high-quality service and strategic recommendations to clients across various industries.

Posted 5/2/2026full-timeRemote • California, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Managing a portfolio of client accounts, building strong relationships and ensuring consistent support
Leading regular client check-ins to review progress, aligning on goals, and addressing any questions
Responding to ongoing client needs, providing timely updates and proactive solutions
Interpreting campaign results and translating performance data into clear, actionable insights
Collaborating with internal teams to drive strong campaign performance and deliver excellent service
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in marketing, business, or related field
2+ years of account management experience in digital marketing or multifamily marketing, including managing a portfolio of communities
Experience managing a larger portfolio of accounts (e.g., ~30 accounts & campaigns)
Strong client-facing experience with confidence leading calls and presentations
Experience analyzing campaign performance and providing strategic recommendations
Strong client-facing experience and communication skills
Experience analyzing campaign performance and suggesting optimizations to clients
Experience with a CRM platform (e.g., HubSpot) is preferred
Experience with a project management tool (e.g., Asana) is preferred
Strong written and verbal communication skills

Benefits

Comp & perks

100% company paid health insurance for employees and 50% for dependents
100% company paid vision and dental insurance for employees and 50% for dependents
Company paid short- and long-term disability
Company paid life insurance
10 weeks paid parental leave
3-4 weeks paid time off (based on tenure)
10 paid holidays
Company paid 401k contributions that are 100% vested
Annual cash bonuses based on company and personal performance
A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
Monthly fitness reimbursement
Pet discount plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementdigital marketingcampaign performance analysisstrategic recommendationsportfolio management

Soft Skills

client-facing experiencecommunication skillsrelationship buildingproactive problem solvingpresentation skills