Client Success Specialist – Hospitality

Intrinsic Digital

Client Success Specialist at Intrinsic Digital managing hospitality client accounts. Leading performance discussions and providing strategic recommendations for campaign improvements.

Posted 5/2/2026full-timeRemote • California, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Managing a portfolio of client accounts, building strong relationships and ensuring reliable support
Leading regular client check-ins to review progress, aligning on goals, and addressing any questions
Responding to ongoing client needs, providing timely updates and proactive solutions
Interpreting campaign results and translating performance data into clear, actionable insights
Collaborating with internal teams to drive strong campaign performance and deliver excellent service
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in marketing, business, hospitality, or related field
2–3 years of experience in account management, hospitality marketing, or agency experience supporting hospitality clients
Strong client-facing experience with confidence leading calls and presentations
Experience analyzing marketing or campaign performance and providing recommendations
Strong written and verbal communication skills
Experience with a CRM platform (e.g., HubSpot) is preferred
Experience with a project management tool (e.g., Asana) is preferred

Benefits

Comp & perks

100% company paid health insurance for employees and 50% for dependents
100% company paid vision and dental insurance for employees and 50% for dependents
Company paid short- and long-term disability
Company paid life insurance
10 weeks paid parental leave
3-4 weeks paid time off (based on tenure)
10 paid holidays
Company paid 401k contributions that are 100% vested
Annual cash bonuses based on company and personal performance
A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
Monthly fitness reimbursement
Pet discount plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementhospitality marketingcampaign performance analysisdata interpretationrecommendation development

Soft Skills

client relationship managementcommunicationpresentation skillsproactive problem solving