Client Success Manager

Intrinsic Digital

Client Success Manager at Intrinsic Digital balancing team leadership and hands-on client management in remote digital marketing. Innovating client success in a fully remote environment.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of Client Success representatives, providing day-to-day support and guidance
Support team member development through coaching, feedback, and performance management
Manage your own small portfolio of client accounts to stay hands-on and connected to client needs
Troubleshoot client issues as they arise, ensuring quick resolution and clear communication
Coaching team to take ownership of client outcomes
Collaborate with leadership to improve internal processes and enhance team workflows
Other duties as assigned

Requirements

What you’ll need

Bachelor's degree in marketing, business, communications, or related field
3+ years of experience in client success, digital marketing, or team leadership
Proven ability to lead a team while managing your own clients
Strong interpersonal and training skills
Experience with workload management, performance tracking, and conflict resolution
Organized, proactive, and solution-oriented
Familiarity with HubSpot, Asana, and client-facing communication tools
Multifamily or agency experience preferred

Benefits

Comp & perks

100% company paid health insurance for employees and 50% for dependents
100% company paid vision and dental insurance for employees and 50% for dependents
Company paid short- and long-term disability
Company paid life insurance
10 weeks paid parental leave
3-4 weeks paid time off (based on tenure)
10 paid holidays
Company paid 401k contributions that are 100% vested
Annual cash bonuses based on company and personal performance
A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
Monthly fitness reimbursement
Pet discount plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successdigital marketingperformance managementworkload managementperformance trackingconflict resolution

Soft Skills

leadershipinterpersonal skillscoachingfeedbackorganizational skillsproactivesolution-oriented

Certifications

Bachelor's degree