Intrinsic Digital

Client Success Manager

Intrinsic Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Lead a team of Client Success representatives, providing day-to-day support and guidance
  • Support team member development through coaching, feedback, and performance management
  • Manage your own small portfolio of client accounts to stay hands-on and connected to client needs
  • Troubleshoot client issues as they arise, ensuring quick resolution and clear communication
  • Coaching team to take ownership of client outcomes
  • Collaborate with leadership to improve internal processes and enhance team workflows
  • Other duties as assigned

Requirements

  • Bachelor's degree in marketing, business, communications, or related field
  • 3+ years of experience in client success, digital marketing, or team leadership
  • Proven ability to lead a team while managing your own clients
  • Strong interpersonal and training skills
  • Experience with workload management, performance tracking, and conflict resolution
  • Organized, proactive, and solution-oriented
  • Familiarity with HubSpot, Asana, and client-facing communication tools
  • Multifamily or agency experience preferred
Benefits
  • 100% company paid health insurance for employees and 50% for dependents
  • 100% company paid vision and dental insurance for employees and 50% for dependents
  • Company paid short- and long-term disability
  • Company paid life insurance
  • 10 weeks paid parental leave
  • 3-4 weeks paid time off (based on tenure)
  • 10 paid holidays
  • Company paid 401k contributions that are 100% vested
  • Annual cash bonuses based on company and personal performance
  • A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
  • Monthly fitness reimbursement
  • Pet discount plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successdigital marketingperformance managementworkload managementperformance trackingconflict resolution
Soft Skills
leadershipinterpersonal skillscoachingfeedbackorganizational skillsproactivesolution-oriented
Certifications
Bachelor's degree