Intrinsic Digital

Client Success Manager – Onboarding

Intrinsic Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Oversee your onboarding team and ensure individual and team performance meets expectations
  • Manage onboarding timelines across multiple accounts to keep launches on schedule and aligned
  • Mentor and support your direct reports, providing strategic guidance and feedback
  • Maintain a small portfolio of onboarding clients to stay connected to day-to-day execution
  • Collaborate with Sales, Creative, Leadership, Marketing, Campaign, and Client Success teams to ensure smooth handoffs and strategic campaign launches
  • Other duties as assigned

Requirements

  • Bachelor’s degree in marketing, business, or related field
  • 3+ years of experience in onboarding, client success, or digital marketing leadership
  • Proven ability to lead and develop a team while managing your own accounts
  • Experience navigating and managing change in a dynamic, fast-paced environment
  • Skilled in process creation, cross-functional communication, and workflow optimization
  • Demonstrated ability to continuously identify process gaps and proactively offer solutions
  • Strong communication, mentorship, and problem-solving skills
  • Experience in managing cross-team timelines and priorities
  • Proficient in HubSpot and Asana
  • Multifamily industry experience is a plus
Benefits
  • 100% company paid health insurance for employees and 50% for dependents
  • 100% company paid vision and dental insurance for employees and 50% for dependents
  • Company paid short- and long-term disability
  • Company paid life insurance
  • 10 weeks paid parental leave
  • 3-4 weeks paid time off (based on tenure)
  • 10 paid holidays
  • Company paid 401k contributions that are 100% vested
  • Annual cash bonuses based on company and personal performance
  • A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
  • Monthly fitness reimbursement
  • Pet discount plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingclient successdigital marketingprocess creationworkflow optimizationchange management
Soft Skills
leadershipmentorshipcommunicationproblem-solvingstrategic guidance
Certifications
Bachelor’s degree