Customer Service Executive, Open to Fresher

Intrepid

Customer Service Executive addressing buyer inquiries via chat in Vietnam. Joining a dynamic team in a leading Ecommerce and Digital Solutions Provider in SEA.

Posted 4/17/2026full-timeHo Chi Minh • 🇻🇳 VietnamEntry LevelWebsite

About the role

Key responsibilities & impact

Respond to buyer inquiries in a timely and accurate manner via chat.
Identify the needs of buyers by asking relevant probing questions.
Attend course refreshers to ensure knowledge about the products and promotions is up to date.
Acknowledging and resolving buyer concerns and complaints.
Analyze and report product and promotion issues.
Update internal databases with information about product issues and valuable discussions with buyers.
Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
Maintain a positive, empathetic, and professional attitude toward customers.
Ensure prime satisfaction of each buyer who reached out via chat.

Requirements

What you’ll need

Minimum of 1 years experience in Customer Service in a BPO or Captive Environment
Little to Average English Communication Skills, both verbal and written
Above Average Typing Speed
Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
Proficient in MS Word and Excel as well as Google Sheets
Excellent in Problem-Solving skills, Effective Listening, and Proactive
Ability to multitask, prioritize, and manage time effectively
Advantage if has background or exposure to SEA E-Commerce Market

Benefits

Comp & perks

Competitive compensation
Comprehensive insurance
Ample leave
Professional development opportunities
Hybrid work flexibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetyping speedproblem-solvingeffective listeningmultitaskingtime managementconsumer electronicsBPO experiencechat supportdata analysis

Soft Skills

communication skillsempathyprofessionalismproactivitypositive attitude