Customer Service Executive, Open to Fresher
Intrepid
full-time
Posted on:
Location Type: Hybrid
Location: Ho Chi Minh • Vietnam
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Job Level
About the role
- Respond to buyer inquiries in a timely and accurate manner via chat.
- Identify the needs of buyers by asking relevant probing questions.
- Attend course refreshers to ensure knowledge about the products and promotions is up to date.
- Acknowledging and resolving buyer concerns and complaints.
- Analyze and report product and promotion issues.
- Update internal databases with information about product issues and valuable discussions with buyers.
- Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Ensure prime satisfaction of each buyer who reached out via chat.
Requirements
- Minimum of 1 years experience in Customer Service in a BPO or Captive Environment
- Little to Average English Communication Skills, both verbal and written
- Above Average Typing Speed
- Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
- Proficient in MS Word and Excel as well as Google Sheets
- Excellent in Problem-Solving skills, Effective Listening, and Proactive
- Ability to multitask, prioritize, and manage time effectively
- Advantage if has background or exposure to SEA E-Commerce Market
Benefits
- Competitive compensation
- Comprehensive insurance
- Ample leave
- Professional development opportunities
- Hybrid work flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetyping speedproblem-solvingeffective listeningmultitaskingtime managementconsumer electronicsBPO experiencechat supportdata analysis
Soft Skills
communication skillsempathyprofessionalismproactivitypositive attitude