Operations Manager

Intrepid Travel

Operations Manager leading the Operations department for Central America at Intrepid Travel. Responsible for operational efficiency and safety across all trips in the region.

Posted 5/23/2026full-timeSan Jose • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the safe, successful, and profitable running of all trips across Central America in line with standards and policies laid out by Intrepid.
Main point of contact for all operational matters, spanning from Tour Leaders, offices and Global Operations.
Responsible for the operational performance of Intrepid trips and Tour Leaders in your region
Contribute to the overall direction and success of Intrepid Central America as a key member of the region’s management team

Requirements

What you’ll need

In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in Central America.
Experience in managing people and teams, including remote employees and experience in training
Background in operations management and/or tour leading/guiding
Ability to manage crises calmly and effectively and take responsibility for the safety of others
Outstanding organizational skills, attention to detail, and ability to delegate
Excellent written and spoken communicate skills in both Spanish and English

Benefits

Comp & perks

Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trips
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

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Applicant Tracking System Keywords

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Soft Skills

managementteam leadershiptrainingcrisis managementorganizational skillsattention to detaildelegationcommunication skills