Intrepid Travel

Deputy Operations Manager, Cycling

Intrepid Travel

full-time

Posted on:

Location Type: Hybrid

Location: Zagreb • 🇭🇷 Croatia

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Job Level

Junior

About the role

  • Oversee Cycling Operations across Croatia, the Balkans, and Central Europe
  • Manage the bike and vehicle fleets
  • Support Tour Leaders to create extraordinary experiences for travelers
  • Take ownership of scheduling, maintaining, and replacing bikes and vehicles
  • Manage incident reporting and insurance claims
  • Provide operational guidance and support to Tour Leaders
  • Collaborate across departments to ensure consistency and excellence in cycling product delivery
  • Contribute to improving operational processes and standards

Requirements

  • Operational experience in the travel or cycling industry, ideally as a Cycling Tour Leader, driver, or in bike maintenance
  • Proven ability to manage crises and take responsibility for the safety of others
  • Experience scheduling and maintaining fleets, ensuring reliability and performance
  • Strong organisational skills to manage multiple tasks, priorities, and deadlines in a fast-paced environment
  • Hands-on experience repairing or maintaining equipment (1–2 years minimum)
  • Office administration and computer skills, including the ability to train others
  • A collaborative mindset and ability to work with diverse teams while maintaining excellent customer experiences
  • Nice to have: Passion for cycling and in-depth knowledge of bikes and equipment
  • Experience developing fleet replacement or renewal strategies
Benefits
  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trip's
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fleet managementbike maintenanceincident reportinginsurance claims managementschedulingoperational process improvementequipment repair
Soft skills
organizational skillscrisis managementcollaborationcustomer experiencemulti-tasking