Manager

• Lead the creation and development of a connected Customer Insights function, integrating research, analytics, and our Voice of Customer programme into a single, scalable operating model
• Oversee the collection, analysis, and interpretation of quantitative and qualitative data from internal and external sources, building a deep understanding of customer behaviour, market trends, and product performance
• Translate insights into actionable strategies that inform product development, marketing initiatives, and commercial decisions
• Champion evidence-based decision-making across global teams, embedding a culture where insights drive performance
• Collaborate closely with senior stakeholders to ensure insights inform both strategy and day-to-day operations, elevating the role of data and research across the business

General Manager, Global Insights

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