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Operations Assistant
IntraxOperations Assistant providing customer service and support for cultural exchange program participants. Managing applications, housing, and employer vetting for the BridgeUSA program.
Posted 5/20/2026full-timeMaryland, New Jersey, North Carolina, Ohio, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite
About the role
Key responsibilities & impact- Provide customer service and support to international university participants and host employers
- Review and update participant applications and documents in Salesforce
- Research and secure housing for participants
- Contact Host Companies to vet them for the Intrax Work Travel program
- Assist the Director of Field Operations and Regional Account Manager in providing ongoing support
- Handle a high volume of calls and emails about various concerns for newly arriving international students
- Research US government regulations and assist with urgent issues
- Vet employers and assist in updating required host employer documents
- Maintain accurate documentation of participant and employer contact
- Complete various other duties as assigned
Requirements
What you’ll need- Previous experience handling a high volume of incoming calls/emails
- Previous experience in a customer service environment
- Previous experience/ knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred
- Previous experience in cultural exchange program preferred
- Associate degree or equivalent experience
- Familiarity with other cultures/international experience
- Excellent writing skills as depicted in your cover letter
- Strong time management skills to handle periods of high volume
- Proficiency in Excel, Word, Outlook.
- Previous experience in Salesforce a plus
Benefits
Comp & perks- Comprehensive benefits package available
- Health insurance
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceExcelWordOutlook
Soft Skills
customer servicetime managementwriting skillsinterpersonal skills
Certifications
Associate degree